Chapman Ford Sales, Inc. Service

(17 reviews)

Auto Repair Stations Pennsylvania Philadelphia County Philadelphia Northeast Philadelphia Roosevelt Boulevard

Philadelphia County . Pennsylvania

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+1 215-698-7000
www.chapmanfordsales.com
9371 Roosevelt Blvd, Philadelphia, PA 19114, USA

Operating Hours

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Chapman Ford Sales, Inc. Service Introduce

Chapman Ford Sales, Inc. Service, located at 9371 Roosevelt Blvd, Philadelphia, PA 19114, USA, operates as a dealership service center, falling under the "Auto Repair Stations" category. As a dealership, it is expected to provide specialized services for Ford vehicles, including warranty work, recalls, and general maintenance. The service department can be reached at (215) 698-7000 or via mobile at +1 215-698-7000. While dealerships typically have standard operating hours, specific details for this location are not provided, but generally align with typical business days and some Saturday hours.

Environment and Customer Experience: Significant Concerns

The environment and customer experience at Chapman Ford Sales, Inc. Service, as vividly described by the provided customer reviews, appear to be highly problematic and fall significantly short of industry standards. Instead of a professional and customer-centric atmosphere, the reviews portray an environment characterized by severe communication breakdowns, alleged dishonesty, and a distinct lack of accountability. Customers report:

Lack of Communication: Vehicles held for extended periods (e.g., 8 days) with no contact initiated by the service center, requiring customers to make numerous unreturned calls.
Misleading Information: Customers being initially told repairs would be fully covered by warranty, only to be later informed of substantial out-of-pocket costs.
Unapologetic and Unresponsive Management: A service manager explicitly stating, "he can't change the past," in response to customer frustration over prolonged vehicle absence and lack of communication, indicating a severe disregard for customer inconvenience and dissatisfaction.
Disregard for Customer Property: Instances of vehicles being returned damaged (broken window, scratched roof) during the repair process, with an apparent unwillingness to take responsibility.
Incomplete Work and Poor Quality Control: Vehicles returned with interior components not reassembled, missing screws, and fundamental errors overlooked by technicians and quality checks, even after multiple attempts at repair.
Allegations of Overcharging and Unnecessary Diagnoses: Claims of inflated labor costs, excessive "admin fees," and charges for diagnostics that were unnecessary or incorrect, potentially for issues explicitly identified by the customer.

This collective feedback paints a picture of a chaotic and unprofessional environment where customer service is severely lacking, and the integrity of the repair process is questionable. The very phrase, "Sounds like Chapman," allegedly uttered by a service driver, suggests that these issues are not isolated incidents but potentially indicative of systemic problems within the service department.

Services Offered: A Mixed Execution

As a Ford dealership service center, Chapman Ford Sales, Inc. Service is expected to offer a full range of services specific to Ford vehicles, including warranty repairs, recalls, and general maintenance. Based on the reviews, services attempted or offered include:

Recall Repairs: A customer brought their van in for a panoramic sunroof recall, indicating their capability to perform manufacturer-mandated fixes. However, the execution of this recall led to further damage.
Diagnostic Services: Offered to diagnose vehicle noises and issues, though a customer reported being charged a significant diagnostic fee for a known problem and later receiving an incorrect diagnosis for another noise.
Mechanical Repairs: Such as hub bearing replacement, pinion seal repair, and strut/sway bar link replacement (though the effectiveness of the latter was disputed).
Window/Glass Repair: Attempted to replace a broken window during the repair process, which also faced issues in reassembly.

While the range of services typically expected from a Ford dealership is implied, the execution of these services, as depicted in the reviews, is critically flawed. Issues extend from initial diagnosis to the final reassembly, raising serious questions about the competence of technicians and the thoroughness of quality checks.

Key Features and Negative Implications

The distinguishing "features" of Chapman Ford Sales, Inc. Service, as revealed by customer experiences, unfortunately lean heavily towards negative attributes:

Alleged Lack of Transparency and Honesty: Customers feel misled regarding warranty coverage and costs, leading to a perception of "thieves" and "crooks" attempting to "rip you off."
Poor Communication and Unavailability: The inability to reach staff and the lack of proactive updates are major pain points, leaving customers frustrated and without their vehicles for extended periods.
Subpar Workmanship and Quality Control: Repeated instances of damage, incomplete reassembly, and incorrect diagnoses suggest a severe deficiency in the technical skill and quality assurance processes. The diagnostic fee without a clear fix or evidence is a particularly concerning feature.
Lack of Accountability and Customer Focus: Management's reported refusal to apologize for inconveniences and their dismissive attitude ("he can't change the past") highlight a profound lack of customer care and accountability.
Exorbitant Pricing Allegations: Customers report being charged significantly higher amounts for jobs that would cost much less at independent mechanics, raising concerns about their pricing structure for parts, labor, and "admin fees."
Disregard for Vehicle Integrity: Incidents like a loose tightening key scratching the roof and broken plastic parts indicate carelessness and a disregard for the vehicle's overall condition during service.
Difficulty with Issue Resolution: Customers resorting to credit card chargebacks due to refusal to refund fees for unproven diagnoses, and the ongoing struggle for responsibility for damage, showcase severe challenges in resolving disputes.

These features combine to create an experience that is consistently described as a "shit show," leading customers to strongly advise against patronizing this service center.

Promotional Information and Overriding Warnings

While a dealership like Chapman Ford Sales, Inc. Service would typically promote itself through official Ford branding, certified technicians, genuine parts, and perhaps service specials, the overwhelming "promotional" message derived from the provided reviews is a dire warning against using their services. Instead of attracting customers, the testimonials serve as a powerful deterrent. Their actual promotion appears to be through:

Negative Word-of-Mouth: The passionate calls for others to "Do not bring your vehicle to these thieves!" and "Don't go here. Drive to NJ for a different Ford Dealer" are extremely strong negative endorsements that will undoubtedly impact their business.
Online Review Platforms: Customers are actively using these platforms to share their negative experiences, effectively transforming them into a public warning system against the service center.

In summary, for local users in Philadelphia considering Chapman Ford Sales, Inc. Service at 9371 Roosevelt Blvd as an "Auto Repair Station" for their Ford vehicles, the information available presents a deeply troubling picture. The consistent themes of poor communication, alleged overcharging, questionable repair quality, vehicle damage, and a profound lack of customer service and accountability should serve as a significant red flag. The strong advice from multiple dissatisfied customers to "think twice" or "do not, under any circumstances, let the Chapman service team near your vehicle" is an unequivocal warning that overrides any standard promotional claims. It is strongly recommended that potential customers seek alternative Ford dealerships or independent mechanics for their vehicle repair and maintenance needs.

Chapman Ford Sales, Inc. Service Location

Chapman Ford Sales, Inc. Service Customer Reviews

Do not bring your vehicle to these thieves! They had my truck for 8 days and never once contacted me. I finally get a hold of them after calling 4 times a day for 7 days and only getting their voicemail, only to have my "service advisor" text me and say that my repair would be covered by my warranty. The next day I get a text at the end of the day stating that the warranty company would only cover a portion of the repair and I was responsible for over a $1000.00. All of this for a $350 hub bearing and a $80 pinion seal. Total parts under $500. Labor and "Admin fee" were $2600.00. $3100.00 for an $800 job at a mechanic s shop. They tried to charge a $599.00 diagnostic fee even though I specifically told them it needed a hub bearing. When I finally get to talk to the "service manager", he never once apologized for me being without a vehicle for 8 days or no one at Chapman contacting me over that 8 days. His only response was, "he can't change the past". I will never do business with these crooks and I sincerely hope anyone reading this thinks twice about bringing your car to them. They will rip you off any way they can.

Apr 24, 2025 · Mike Kilcullen

If I could write a review with zero stars I would. Took my Ford van for a recall to reattach the panoramic sunroof and to diagnose a noise in the front end. Made an appointment because I need my car for getting kids to and from school. In the process of the repair, they broke the window. Told me they had to order new glass from Michigan, they weren't sure how long it would take. I asked for a courtesy vehicle or rental, they said they would request if from Ford but couldn't be sure it would be reimbursed. I got a car on my own dime, hoping they would reimburse. After more than a week, they got the glass and "fixed" the van, diagnosed the struts and swaybar links as the cause of the noise. I told them I was surprised by this because the noise is more rotational and grinding and handling seemed ok - no excessive bounce. They insisted that the tech had 30 years experience and was right. They offered to replace these for $2000. They returned the van to me but did not reassemble the interior. Somehow their tech, service coordinator, and the person driving the van back didn't notice that there was no trim reinstalled or that the front parcel shelf was sitting in the back seat. They came back to get the van, took 2 days to finish the repair (no courtesy vehicle or rental, thankfully had a friend who lost his job and was doing carpool for me). Brought the van back. I noticed a loose screw in the floor - looking around I realized they had not reinstalled all the screws for the parcel shelf - only the corners not the main support screws. I had purchased the struts online and paid mechanic to replace - less than $800 all in. No change in the noise. Asked them to provide video evidence or demonstrate to me how the struts and sway bar links could cause the noise. They insisted that the noise (which had been there since the beginning) was due to the new struts. Offered to diagnose "for an additional fee." They sent a mobile tech out to put screws in, but he noticed that the headliner and shelf were not installed correctly and wouldn't line up, so they had to take the van back to the shop. (3rd time in the shop, 4th time attempting to fix). Had the van for 4 days. I asked if they would please have multiple people double check since they had sent the van back not reassembled more than once. Returned the van but had moved the roof racks and left the tightening key loose on the roof of the van, scratching the roof while they drove. Also broke the plastic boot on the foot of the roof rack cross bar. I explained to the driver that I wasn't angry with him but that the whole experience had been shit show. "Sounds like Chapman," he said apologetically. He at least helped me call the service manager. Don't take your car here for service. The service managers are lazy and do a shit job of scheduling. The techs are apparently imprecise and incompetent. They will charge you outrageous amounts to do things that won't fix the problem. They can't even be bothered to check things carefully after multiple mistakes (or, if they do check carefully they are too incompetent to identify basic errors like not reassembling the van). Currently waiting on them to either show evidence that the roof rack was already damaged (it wasn't) or take responsibility for breaking it (which I doubt they will). I had to initiate a charge back with my credit card company because they refused to refund the diagnostic fee even though they diagnosed nothing. Don't go here. Drive to NJ for a different Ford Dealer if you must, or find an independent mechanic, but do not, under any circumstances, let the Chapman service team near your vehicle.

Apr 10, 2025 · Sam Lufi

Johnel Bethea did a wonderful job of setting realistic expectations in the buying process and helped me drive away in a great car.

Apr 12, 2025 · Debbie Walton

Johnel Bethea did a wonderful job of setting realistic expectations in the buying process and helped me drive away in a great car.

Apr 12, 2025 · Debbie Walton

Scam! I bought my 2017 ford car here for a wrench light diagnosis. The advisor Rob told me that it would be $299 for a diagnosis that requires the technician to dig deep and actually look for the problem. He proceeded to tell me that my car would have to sit at Chapman for a couple days just to receive a diagnosis. I wasn’t thinking at the time, so I said ok whatever I just want to know what the problem is. He called my phone 7 hours later and said your car is something we don’t want to deal with, it has over 40 codes popping up when we ran the diagnostic . I was confused because I take my car to Jiffy lube and Firestone regularly and they never mentioned 40 codes. My car has 80,000 miles and I purchased it from a ford dealership . When I got to the shop, I had to bring my fiancee who knows more about cars than me to get an understanding on these codes that they were speaking of. They didn’t want to explain the codes, even though all of them said “lost connection to ____” lost connection for 40 different things says something was wrong with the machine and not my car. He tried to still charge me 299 after giving me over 60 pages of codes with NO explanation. Once Rob & my fiancee talked he decided to not charge us at all. The point is don’t go to this place. It’s a SCAM. Something fishy is definitely going on. RUN & RUN FAR AWAY!!!!!!!!!!!!

Mar 02, 2024 · Momof1

Place is a scam. On their website they offer $80 oil changes, when I go in they say it’ll cost $90 for my car, then after they are done they charge me $113.70 plus tax. They over charge for the oil they use, MSRP is $9.32 a qt for the oil they used, and they charged me $11.95 a qt. They also charged $43.95 for .30 hours of labor. I mean that’s your price but that’s a bit of a stretch. Good job taking advantage of customers who bought a car from you, and trusted you.

Feb 02, 2024 · Adam Nafranowicz