CARSTAR Trick 1 Customs

This the worst place!!! They have had my car for weeks over a dent. There is always a new problem to fix! Or they have issues with insurance. Which is a lie!! They said the repairs were done weeks ago…. But once they got the rest of the money from insurance.. they still have my car!!!! If you don’t mind being careless for almost a month by all means this is the place. Wanna be lied to here ya go they love that!!

Apr 18, 2025 · Megan Pope

Absolute worst body shop experience I've ever had. Kept my car for weeks, I told them to take their time. Got my car back & it had new dents and scratches in it that was obviously from their tools, over spray everywhere, so bad it felt like sand paper. They promised to fix it & blamed it on someone being on vacation & the new guy doing it. Kept my car another week, got it back with the scratches, dents & over spay still there! Then my tail lights weren't reconnected properly & stopped working. Took it back & they kept it again, promised to fix it, even spoke to the owner. Got it back & there is still over spray on it & its on my rims bad. Still had marks from their dent/scratch repair & they said they forgot to buff that out after touching it up. Owner promised to make it right but never attempted to do so. Nothing but a hassle. If you want your car gone for over a month just to return with new damage from the body shop & nothing but BS excuses for crap work, then this is the place. I have pictures & messages to prove all of this.

Mar 28, 2025 · Crystal Breedlove

This is the finished product after going 1 1/2 months without my truck. After being ignored and lied to by the guy acting like a manager and him also telling me that I didnt even own my truck … I had to get Wade (the owner) involved… He seemed to be really getting things goin and progress was being made . While picking up my truck and goin over things with him he told me and my wife that he replaced my passenger side headlight…when I got home a few hours later I noticed moisture in the headlight … and note this was the driver side headlight not the one that was supposedly replaced… popped the hood and find out that he tried to fix the headlight with silicone… lie number 2 by the way … he wanted me to bring the truck back but I refused… no way I’m letting this business touch anything of mine again … but a good note he did buy new headlights after he he new he messed up … I have him on text admitting to messing up by the way … we picked up the headlights and while putting them on we discovered he used rusty lug nuts to replace my headlight adjuster as pics show below … I sent him a pic and a text .. of course no response… I can go on but I highly suggest you stay away from this place and find someone else who doesn’t lie and do shady work

Jun 04, 2024 · bigdane260

Great experience. My insurance was a pain. But, Trick 1 helped me throughout the entire process! My work was completed way sooner than I expected! And my vehicle looks brand new! Hoping I’ll never need them again but, if I do, I’ll gladly use them!

Jan 18, 2025 · Jenna Robinson

Carstar Trick 1 Custom was fully transparent about costs, the work being done, and communication between them and the insurance company. The girl at the front desk was always very nice and I never had to wait for her getting me to the right person to answer my questions. My appraiser was Brandy, and if you even think because she's a women that she don't know what she's doing, you are dead wrong. She knew things, and saw damage I completely overlooked. Brandy is amazing at what she does. Once it was checked in my baby was in their hands. You have to understand, there are people that buy wranglers, then there are people that live wranglers. Since I was 17, I have only ever owned and drove jeep wranglers. I can say, my TJ 2004 was rear ended about as hard and was almost no damage done. These new jeeps can not take a rear collision! Throughout the process I was not a easy customer. I felt like I was leaving a child in the hands of strangers and I didn't trust anyone. Anytime the estimate changed, I was notified immediately. Anytime there was a issue, I was notified immediately. Brandy was always 2 steps ahead. I viewed the appraisal. I saw that a reconditioned bumper was being looked for and Carstar is fully transparent on pricing and where the parts come from. I wanted something with more protection then the stock plastic bumper and Carstars hands were tied when it comes to what parts they are allowed to use by State Farm. This was the only hold up, and like I said I'm not a easy customer to deal with. This was about a week into the Jeep being dropped off. I didn't even have a appraiser yet so the hold up was not Carstars fault. I want what I want on my vehicle. When a appraiser was finally assigned it took some jujitsu to get them to ok the custom bumper, but they understood my concerns and agreed. I chose a bumper that was the same price as the one Carstar was going to order and relayed the info. Brandy got straight to work on getting this on order. Again full transparency. After a few days Brandy called and let me know the bumper would be in at a certain date range. It would take about another week. No problem! The date of arrival has come and gone. Brandy called to let me know it didn't come in. The bumper was placed on backorder after it was ordered as in stock. So normally when this happens a shop has to wait for a refund before they can dish out the money for another part. This is just smart business. The owner Wade impressed me very much when he called me from his home, off work and losing his voice. The staff relayed my frustrations about having to wait for a refund which does take a few days before ordering another bumper. I understand a business can't just keep throwing money out for parts which are already ordered. Like I said... I'm hard to deal with. Wade did everything in his power to get the in stock bumper on order. After talking to extreme terrain they agreed to just swap the part numbers on the already processed order. Extreme terrain and Wade went out of their way to get my Jeep back to me. They also shipped it, and has it in the shop in 3 business days. No matter what hurdles were in the way, the Olympic skilled team at Trick 1 leaped over them again and again. The quality of their work: I have had cars repaired before and normally they pull dents then fill them with some fiberglass, sand it and paint it. This quarter panel was crinkled like a old wash board. When I saw the qst set of pictures I couldn't believe my eyes. I knew what this thing looked like after the accident and that quarter panel was straight as a glass panel. After the bumper arrived I was called in to make sure the bumper was the one I wanted. Barricade Trail master (I think) and it was awesome! I was net there by Wade and I'm telling you, this guy cares about how you feel during, and after the entire process. Within a few short hours the bumper was installed and my Jeep was finally ready. I'm out of room here and so much more nice things to say. If you don't choose Trick one, Your chosing wrong! My jeep was DETAILED! NEW!

May 21, 2024 · Earl RGT