CARSTAR Right Choice Collision

Welcome to CARSTAR Right Choice Collision, an auto repair station located at 1601 E 22nd St, Tucson, AZ 85713, USA. As part of the well-known CARSTAR network, Right Choice Collision aims to provide comprehensive collision repair services to local users in the Tucson area. This introduction will delve into what you can expect from this facility, drawing upon available customer reviews to offer an objective perspective on their environment, services, features, and any potential insights into promotional aspects.

CARSTAR Right Choice Collision can be contacted at (520) 867-6021 or via their mobile phone number +1 520-867-6021. These contact details allow Tucson residents to easily get in touch with the facility to inquire about services, obtain estimates, or schedule repairs following a vehicle collision.

As part of the CARSTAR brand, CARSTAR Right Choice Collision likely adheres to a set of standards regarding their facility and service procedures. Customers can generally expect a professional environment with dedicated areas for vehicle assessment, bodywork, painting, and final inspection. CARSTAR is a recognized name in the collision repair industry, often associated with quality and reliability. Therefore, the facility likely utilizes modern repair techniques and equipment to restore vehicles to their pre-accident condition.

Being a "Collision" focused auto repair station, CARSTAR Right Choice Collision primarily specializes in addressing damages resulting from vehicle accidents. Their services likely encompass a wide range of repairs, including:

• Collision Repair: This is the fundamental service, involving the repair of structural damage, dents, scratches, and other issues caused by accidents.
• Bodywork: Skilled technicians perform panel beating, dent removal, and the replacement of damaged body parts such as fenders, bumpers, and doors.
• Painting Services: Matching the original paint color and finish is essential for a seamless repair. They likely employ experienced painters and utilize color-matching technology.
• Frame Repair: In cases of significant damage, the vehicle's frame may need to be straightened or repaired to ensure structural integrity.
• Bumper Repair and Replacement: Bumpers are common areas of damage in collisions, and they likely offer repair or replacement services.
• Auto Glass Repair and Replacement: Accidents can often lead to damaged windshields or other auto glass, which they likely handle.
• Insurance Claim Assistance: Working with insurance companies can be a complex process, and collision centers often assist customers with navigating the claims process.
• Related Services: Depending on the extent of the collision, they may also handle repairs to mechanical components, electrical systems, and safety features affected by the impact.

Features that often characterize a reputable CARSTAR location include their adherence to CARSTAR's quality standards, their relationships with insurance providers, and their focus on customer satisfaction. Based on the limited customer reviews, we can observe some potential features and areas of concern:

• Past Positive Experience: One reviewer mentioned having a "good job" done on a previous Mustang, indicating the potential for quality work.
• Ability to Handle Unique Situations: The positive review regarding the asphalt tar removal highlights their willingness and ability to tackle unusual and challenging repair scenarios, potentially saving a vehicle from being a total loss through hard work and perseverance.
• Potential Issues with Workmanship and Accountability: The negative review raises serious concerns about the quality of some repairs, specifically mentioning broken bumper clips, gouges in a front splitter, damage to vinyl, and a denial of responsibility. This suggests potential inconsistencies in their workmanship and customer service when issues arise.
• Concerns Regarding Vehicle Handling: The accusation of denying driving the car off the lot despite damage suggesting it bottomed out raises questions about their handling and care of customer vehicles during the repair process.
• Impact on Vehicle Aesthetics: The complaint about the bumper sagging after repairs and the tearing of vinyl indicate potential negative impacts on the vehicle's appearance following their service.
• Customer Dissatisfaction and Intent to File Complaints: The reviewer stating they will never use the shop again and will file complaints with their insurance company and the BBB signifies a high level of dissatisfaction and a lack of resolution for the issues they experienced.

The provided customer reviews offer a stark contrast in experiences. One customer praised their hard work and ability to save a car in a unique and challenging situation. However, the other review details a multitude of issues, including alleged damage to the vehicle during the repair process, denial of responsibility, and overall poor customer service. This discrepancy highlights the importance of considering both positive and negative feedback when evaluating an auto repair station.

Regarding promotional information, none was explicitly provided in the given data. CARSTAR locations, as part of a larger franchise, may participate in national or local promotions. These could include discounts on specific services, seasonal offers, or partnerships with insurance companies. To learn about any current promotions at CARSTAR Right Choice Collision, it would be best to contact them directly via phone or visit their website if available.

In conclusion, CARSTAR Right Choice Collision in Tucson is an auto repair station specializing in collision repair services, operating under the CARSTAR network. While one customer reported a positive outcome in a unique repair situation, another detailed a significantly negative experience involving alleged damage to their vehicle, denial of responsibility, and poor customer service. This contrasting feedback suggests that while they may be capable of handling complex repairs effectively in some cases, there are also potential concerns regarding the quality of workmanship and accountability. Local users in Tucson should consider these differing experiences when deciding whether to use CARSTAR Right Choice Collision for their auto repair needs. It may be beneficial to seek additional reviews and potentially obtain multiple estimates before entrusting their vehicle to this facility. Contacting them directly to discuss specific repair needs and inquire about their guarantees and customer service policies is also recommended.