CARSTAR Celebrity Chase Merrick Road

Do not trust unreliable and bad customer service. Anything to get a quick buck I would not refer any one too this place. Had my car for a month despite getting paid by my insurance and "having all the parts". When it was time for me to pick up the car it was incomplete with other issues I didn't know until later on that night. Take the car back to them they look at my car mechanic leaves his tool under my hood I don't know until the next day I was driving with the tool under my hood. I contact the the shop tell them they were very unapologetic and shrugged it off and didn't care. Very unprofessional at this location and just in it for a quick money grab I would never refer anyone too this location

Jul 07, 2024 · smurf bng

They did an amazing job repairing my Jeep . Two weeks ago we went in to get an estimate. And the next week my car was in the shop being repaired. They provided excellent service and were quick and efficient . They even detailed the car and it looks fantastic.

Oct 31, 2024 · Jasmine Diaz

My Porsche SUV was hit and they did a great job fixing everything. Ron and the guard and staff treat you like family. They deserve 6 stars but I can only give 5. Dr. Cole

May 11, 2023 · Dr. Brian Ari Cole

If I could give this business a zero I would! This whole experience was terrible. They lied to the insurance telling them that they only touched the left side but sent a bill stating that they worked on the whole car. Only did the outer body when they were supposed to look at the whole car. To make matters worse they had my car for over a month. Told me they were going to total the car but ended up half fixing it. The guy Ronnie was rude & rushed threw my car together within a week because I kept calling & sending my spouse up there for updates. Only get back a broken car! The one thing I learned is to never go with a insurance recommended company. This company is 100% trash & a money grab!

Jul 07, 2024 · Keia Dixon-Jacobs

Excellent service . As soon as the car was giving to them , I received Uber customer courteous response. I was provided with full explanation , a rental vehicle and a reassurance that made me feel that I was in great hands . The day that I picked up my car it felt as if I just repurchased it from the dealer . I didn’t even recognize it. Thank you for your great service.

Oct 08, 2018 · ric vas