Caliber Collision

As a prominent name in the Auto Repair Stations category, Caliber Collision stands as a premier destination for vehicle owners seeking comprehensive and reliable automotive repair services. With a vast network of over 1,800 locations across 41 states, Caliber Collision has established itself as the nation's largest auto collision repair provider, dedicated to "Restoring the Rhythm of Your Life®" for millions of customers annually.

Caliber Collision is not just about fixing cars; it's also deeply committed to environmental responsibility and providing a safe, clean working environment. Their dedication to sustainability is evident in various initiatives aimed at reducing their carbon footprint. They have invested in LED lighting across all their centers, which is not only more cost-effective but also improves working conditions for technicians, allowing for better visibility and more accurate repairs. Caliber actively manages and recycles hazardous waste, including automotive oil, oil filters, solvents, and oily water, through closed-loop recycling programs. They partner with leading providers for solid and hazardous waste handling and disposal and focus on a repair-first approach. This includes the use of plastic welders, energy utilization management programs, and waterborne paint products, which are more environmentally friendly. Their commitment extends to their teammates, providing state-of-the-art equipment such as Festool dust extraction systems and employing an on-staff environmental team to ensure continuous improvement in environmental practices. This proactive approach to sustainability also resonates with insurance carriers and OEM partners, aligning with their environmental, social, and governance (ESG) initiatives.

Caliber Collision offers a wide array of services designed to address various automotive repair needs, all backed by a written limited lifetime warranty. This commitment to quality and customer satisfaction ensures peace of mind for vehicle owners.

• Auto Body Repair: Specializing in collision repair, Caliber Collision is a pre-approved partner with all major insurance carriers, streamlining the repair process for customers. Their I-CAR certified teammates, supported by continuous training and state-of-the-art equipment, handle everything from minor scratches and dents to significant structural damage. The repair process is meticulously documented, from initial estimate and vehicle disassembly to structural repairs, bodywork, painting, reassembly, and a final quality assurance check, including advanced driver-assistance system calibrations.
• Glass Repair and Replacement: Beyond collision repair, Caliber also provides expert auto glass repair and replacement services through Caliber Auto Glass. Their AGSC certified technicians are trusted by leading vehicle manufacturers and insurance carriers, offering both mobile and in-shop services to quickly address issues like chipped windshields or broken windows.
• Car Paint Repair: Whether it's chipped paint, sun damage, or a complete repaint, Caliber's technicians use state-of-the-art color-matching equipment to perfectly match your car's paint color. They apply an even coat, followed by a glossy clear coat for a factory-fresh finish, restoring your vehicle's aesthetic appeal and resale value.
• Fleet Solutions: For businesses with fleets of vehicles, Caliber provides dedicated services to keep their vehicles on the road and their operations moving smoothly.

The entire repair journey is designed with the customer in mind, from providing free initial estimates to offering step-by-step communication via phone, email, or text, ensuring customers are informed at every stage until on-time delivery.

Several key features distinguish Caliber Collision as a leader in the auto repair industry:

• Industry-Leading Certifications and Training: Caliber invests millions of dollars in ongoing training and certifications for its technicians, including I-CAR, ASE, and AGSC, ensuring they are up-to-date with the latest repair techniques and vehicle technologies. This expertise allows them to restore vehicles according to manufacturer's repair guidelines and safety standards.
• Advanced Diagnostic Tools: The company utilizes advanced diagnostic tools, such as the CCC ONE platform, which includes CCC® Diagnostics Workflow and CCC® Build Sheets. This technology helps streamline operations, enhance service, and ensure accurate repair planning and vehicle diagnostics. They also employ electronic measuring systems to restore cars to factory specifications.
• Customer Satisfaction: Caliber consistently ranks among the highest in customer satisfaction scores. Their purpose, "Restoring the Rhythm of Your Life®," goes beyond technical repairs; it's about providing exceptional customer service and support throughout what can often be a stressful experience. This includes being a pre-approved partner with most major insurance companies, simplifying the claims process for customers.
• Lifetime Warranty: Every repair performed by Caliber Collision is backed by a written limited lifetime warranty, valid at any of their numerous locations. This commitment underscores their confidence in the quality and durability of their work.
• Technology Integration: Caliber has a unified digital presence, migrating its various services (collision, auto care, auto glass, fleet) onto one central website. This provides simplified navigation and thoughtful wayfinding, allowing customers to efficiently find services and nearby locations.

Caliber Collision engages in various initiatives that go beyond simply fixing cars, demonstrating their commitment to the communities they serve and their own team:

• Community Involvement: Caliber is passionate about championing causes that improve the lives of their neighbors. They are known for initiatives like the "Restoring You™ Food Drive," which helps combat food insecurity and hunger nationwide, raising significant funds and food donations for local food banks. They also participate in programs like NABC Recycled Rides®, where they repair and donate vehicles to individuals and families in need, and support organizations like the American Heart Association and Toys for Tots.
• Technician Apprentice Program (TAP): To address the industry's skilled labor shortage and provide career opportunities, Caliber offers the Technician Apprentice Program (TAP). This no-cost, paid, hands-on collision repair training program allows individuals to learn alongside seasoned professionals in a live Caliber Collision center, paving the way for a high-paying career in less time than a traditional four-year degree.
• Strategic Partnerships: Over their 25+ years in the industry, Caliber has formed strong relationships with major auto manufacturers, insurance providers, and equipment suppliers. These partnerships provide their teammates with access to the latest training, procedures, parts, and tools, further enhancing their repair capabilities and quality.

Caliber Collision consistently focuses on delivering quality repairs responsibly, considering the safety of their employees, local communities, and the environment. Their growth is driven by their purpose, commitment to their teammates, and their unwavering focus on customer satisfaction.