Caliber Collision

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  • +1 702-949-2886
  • www.caliber.com
  • 3291 N Rancho Dr, Las Vegas, NV 89130, USA

Operating Hours

Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed

Caliber Collision Introduce

Caliber Collision is a nationally recognized leader within the "Auto Repair Stations" category, specifically specializing in comprehensive collision repair services. With a vast network of centers across the United States, Caliber Collision is dedicated to restoring vehicles to their pre-accident condition, focusing on safety, quality, and customer satisfaction. Their mission, "Restoring the Rhythm of Your Life®," underscores their commitment to making the post-accident repair process as seamless and stress-free as possible. This detailed introduction will explore the professional environment you can expect, the extensive range of services offered, the distinguishing features that set Caliber Collision apart, and any promotional information that might be beneficial for local users, all based on publicly available information.

Environment and Customer Experience

Upon arrival at a Caliber Collision center, customers are generally met with a professional, clean, and organized environment. The facilities are typically modern and well-maintained, equipped with advanced technology for precise diagnostics and repairs. The reception areas are designed to be welcoming and comfortable, providing a supportive atmosphere for individuals who are often dealing with the aftermath of an accident. Caliber Collision places a strong emphasis on customer service, with staff members trained to be empathetic, transparent, and communicative. They strive to provide clear, step-by-step updates throughout the repair process via phone, email, or text, ensuring customers are always informed about their vehicle's status. The process typically begins with a free initial estimate, followed by a thorough disassembly to identify all damage, including hidden issues. This commitment to transparency and communication aims to alleviate stress and build trust with customers, allowing them to focus on what truly matters while their vehicle is expertly repaired. The overall impression is one of efficiency, professionalism, and a genuine concern for the customer's well-being.

Comprehensive Services Offered

Caliber Collision offers a wide array of specialized services focused on restoring vehicles after a collision or addressing significant body damage. Their primary service is **auto collision repair**, which encompasses everything from minor dents and scratches to major structural damage. This includes expert **bodywork and dent repair**, utilizing techniques like **paintless dent repair (PDR)** for suitable damage where the original paint is intact, and traditional bodywork for more extensive damage. A crucial aspect of their service is **automotive refinishing**, where they employ computer-aided color matching technology to create exact paint matches, accounting for unique variations and weathering effects to ensure a seamless finish. They use advanced paint booths and high-quality paint products for durable and aesthetically pleasing results. For vehicles that have sustained severe impact, Caliber Collision utilizes **computerized frame measuring and straightening systems** to restore the vehicle's structural integrity to manufacturer specifications, which is vital for safety and proper alignment. They also provide comprehensive **auto glass repair and replacement services**, addressing damaged windshields, side windows, and rear glass, with options for mobile or in-shop service. With the increasing complexity of modern vehicles, Caliber Collision offers **Advanced Driver-Assistance Systems (ADAS) calibration services**, ensuring that crucial safety features like adaptive cruise control, lane departure warnings, and automatic emergency braking function correctly after repairs. They work seamlessly with **all major insurance carriers**, acting as a pre-approved partner to streamline the claims process, handle paperwork, and expedite approvals. Additionally, many locations can assist with **rental car arrangements** through partnerships with providers like Enterprise, minimizing inconvenience for customers while their vehicles are being repaired. Caliber also offers **fleet services** to help businesses keep their vehicles on the road.

Distinguishing Features

Several key features position Caliber Collision as a leader in the auto repair industry, particularly within the collision repair segment. A paramount distinguishing factor is their widespread network, making them the **nation's largest collision repair provider** with over 1,800 convenient locations across 41 states. This extensive reach ensures accessibility for a vast number of customers. Caliber Collision is highly committed to quality and safety, employing **I-CAR Gold Class certified technicians** across their centers. This signifies that their technicians have received the highest level of industry training in collision repair techniques, ensuring repairs are performed to exacting standards and often meet or exceed manufacturer guidelines. They invest in **state-of-the-art equipment and technology**, including advanced diagnostic tools, vehicle scanning technology to identify hidden damage, and precision paint-matching systems, all contributing to superior repair outcomes. A significant benefit to customers is their **written limited lifetime warranty** on all repairs, providing long-term peace of mind and demonstrating their confidence in the quality of their workmanship. Caliber Collision also emphasizes its **purpose-driven approach**, centered on "Restoring the Rhythm of Your Life®," which goes beyond just fixing cars to focusing on the customer's overall well-being post-accident. Their strong relationships and preferred status with **all major insurance companies** streamline the repair process, often leading to quicker approvals and less hassle for the vehicle owner. Furthermore, Caliber is known for its **Protech Automotive Services** for mobile diagnostic scanning and calibration, showcasing their dedication to cutting-edge solutions for modern vehicle systems.

Promotional Information

Caliber Collision frequently offers various promotions and discounts, though these are typically found via their Caliber Auto Care brand, which provides general maintenance services in addition to collision repair. While collision repair specific promotions might be less frequent due to the nature of insurance-driven work, they do aim to provide value where possible. Common promotions that customers might encounter include **everyday discounts for specific community members**, such as a **military discount** (for active duty and veterans), a **teacher discount**, and a **senior discount**. These typically offer a percentage off products and services, with a maximum discount amount. Beyond these ongoing community-focused discounts, Caliber Auto Care, as part of the broader Caliber family, often provides **seasonal specials** on various services. Examples of past or typical promotions include discounts on tire purchases (e.g., "Buy 2 Get 2 Free" on select brands like Kumho, or up to $80-$160 off on Goodyear, Bridgestone, and Firestone tires), bundled deals like "Buy 2 Tires Get Oil Change for $24.99," or savings on brake service (up to $150 off per axle). They might also offer discounts on fluid flushes, such as "Buy Coolant Flush, Get Brake Flush Half Off." Customers should check the Caliber Auto Care website for current coupons and codes, as these are often required at the time of service. While these specific promotions are often tied to their auto care segment, the overall brand commitment to transparency and value often extends to the collision repair side through their streamlined processes and robust warranties. It is always recommended for customers to inquire directly with their local Caliber Collision center about any applicable discounts or offers when scheduling their repair or requesting an estimate.

Caliber Collision Location

Caliber Collision Customer Reviews

I suspect if you're reading this review, you're either: (1) looking around for the best company to take your damaged vehicle; (2) the owner/an employee of this company; or (3) bored as heck and wanting to spend time reading reviews of automotive repair shops. Regardless of the reason, it's never fun to visit a repair shop because obviously something bad occurred with your vehicle...as it did with my truck. Just like any responsible vehicle operator (that has an insurance policy), I contacted my insurance company to place a claim on my damaged truck, due to attempted theft - those jackwagons attempted to steal my truck in the middle of the day at a public location. Needless to say, they didn't succeed but left me with a truck that was inoperable. My insurance gave me a list of collision/body shops to select and I narrowed my selection down to three businesses...obviously, you know which one I selected. Caliber Collision had a lot of positive reviews and it was within proximity to my house which was optimal for the tow truck and when it was time to pick up my vehicle. I'll be honest, I'm never a fan of any automotive shops, whether it's a body shop, oil change center, etc. There's just that negative stigma with those businesses because there are several out there that have crooked employees, which make it difficult for honest ones to gain customers' trust. Caliber Collision did such a phenomenal job from cradle-to-grave and I cannot thank them enough for their quality workmanship and superb communications. The funny thing about my experience was I kept reading all the positive reviews about this "Lee" character and was curious who in the world he was and must be an exceptional employee. Well, to my luck, that is who I worked with from the time I had to sign paperwork upon dropoff, all the way to when I picked up my truck. Lee was very knowledgeable and didn't fill me with a bunch of nonsense...and surely he didn't waste my time. He was highly efficient in his craftwork/customer service, and never gave empty promises - kudos to the business for having him and I hope for the benefit of other customers, he stays with the business until he grows too old to work. TIMELINE OF EVENTS: (1) My truck was dropped off by the flatbed tow truck on 25 Sep 2024. (2) I received a call on 26 Sep 2024 to come down to Caliber Collision to sign paperwork so they can initiate the estimate to send to my insurance company - I signed the paperwork on that same day. (3) I received an automated message on 30 Sep 2024 providing an estimated (pending) completion date of 11 Oct 2024. (4) I received periodic text updates from this business for my awareness. (5) I received a call from Lee on 3 Oct 2024 stating that my truck was complete and is ready to be picked up. (6) I picked up my truck on 4 Oct 2024 (7 days earlier than the estimated date) and drove home with a big smile on my face. If you're in need of a repair job and want quality service, then I highly recommend you use Caliber Collision. Note: Even my Uber driver told me he used Caliber Collision in a different state and mentioned how great his experience was with this company. I've attached pictures of the before and after damages to my driver's side door lock and ignition/steering column. Thank you, Lee and Caliber Collision! No thanks to those douchebags who attempted to steal my truck - hope karma arrives tenfold to you.

Oct 06, 2024 · Dallas M

Wow, what an amazing experience. Overall, would like to say great service. I felt very confident, leaving my vehicle there they definitely kept me informed throughout the days updating me on the process of my vehicle. I would like to specifically thank Lee A. What a great service advisor. I would also like to thank all the mechanics who made it possible .

Feb 20, 2025 · Sinoy Amador

Caliber collision was highly recommended by a friend. We went to the rancho location for an estimate. Michael Mendez looked at our vehicle. He was extremely professional and took care of our issue quickly. He went over and above to help us, we are extremely satisfied with the great customer service. I would highly recommend this company.

Apr 14, 2025 · Kim Drase

Employee Micheal: Once again you have made Caliber Collision what it is today. Your Strategic Performance, your extremely well like greetings when you are assigned a vehicle. Conversations on explaining in details how you will handle my vehicle. Differently reflection and forward planning is on point. You've kept me day to day, issues raised and addressed me in great standings to keep me informed on the workshop. You've met Caliber Collision surpasses their goals and it is beneficial to Recognize Your Performance. Michael you're the best. 🎖️ Wear that as a honor. J.Parker

Mar 04, 2025 · Jocelyn Parker

Talk about a factory finish! My vehicle is basically back to brand new. I really appreciate Mario and his team for executing the way they did. They are prompt with communication/ information, color matched my Pearl White paint to the tee, and body work/ panel alignment looks amazing. I’m very proud to this My Body Shop!

Mar 19, 2024 · Chris Banakas