C&S Mobile Fleet

C&S Mobile Fleet, operating from 7050 Big Sky Dr, Holly, MI 48442, positions itself within the Auto Repair Stations category by offering mobile repair services. This means they aim to bring their expertise and tools directly to the location of the vehicle in need, potentially saving customers the hassle and expense of towing. They can be reached at (248) 370-8952 or +1 248-370-8952.

As a mobile service, C&S Mobile Fleet's "environment" is essentially their service vehicle and the location where the repair is performed. One positive review highlights the convenience of this model, as the mechanic was able to come to the truck's breakdown location, preventing a tow. This suggests their operational model is geared towards on-site repairs, aiming for efficiency and minimizing disruption for the customer. However, the lack of a traditional shop environment might also mean variability in the conditions under which repairs are performed, depending on the breakdown location and weather.

The services offered by C&S Mobile Fleet, based on the available reviews, include at least the replacement of U-joints and yokes. The positive review specifically mentions a mechanic performing this work on-site. Additionally, the mechanic in that instance went above and beyond by replacing bolts on another U-joint and greasing it, suggesting a thorough approach to the immediate issue and preventative care for related components. This indicates a capability for handling mechanical repairs that can be addressed in a mobile setting.

However, a starkly contrasting negative review details a very different experience. This customer reported a significant delay in the service truck's arrival (2.5 hours instead of the promised less than one hour) with no proactive communication about the delay. Furthermore, they claim difficulty in obtaining the truck's location when they called for updates, receiving different and seemingly fabricated reasons for the tardiness. This raises concerns about the company's communication and punctuality.

The negative review also raises serious concerns about pricing. The customer alleges that for approximately $20 worth of parts, the final invoice was near $450. They describe this as a "very dishonest price" and felt misled about the charges. This significant discrepancy between the cost of parts and the total invoice suggests potentially very high labor charges or a lack of transparency in pricing. The customer explicitly states they would not recommend the company due to this experience.

One notable feature highlighted in the positive review is the mechanic's willingness to go the extra mile by addressing related issues (new bolts and greasing) even though they were not the primary problem. This suggests a level of thoroughness and a customer-focused approach in at least some instances. The reviewer also praised "John" for his help in finding the parts, indicating a potentially helpful administrative or dispatch aspect to their service.

However, the negative review directly contradicts this positive aspect, citing "very poor service" and "dishonest price." The lack of communication regarding the delay and the perceived overcharging are significant negative features. The customer's frustration is palpable, leading them to file a complaint. The company's response to this negative review, as mentioned by the customer ("And now to respond to your reply..."), suggests an attempt to address the criticism, but the customer's tone indicates dissatisfaction with the explanation provided (alleging deceptive reasons for the delay such as rush hour traffic, an accident, and construction, none of which the customer found credible based on the experience of their other trucks in the same area).

Currently, there is no explicit promotional information provided for C&S Mobile Fleet. Local users would need to rely on these contrasting customer reviews and potentially seek additional feedback or direct quotes to understand their pricing structure and service reliability. The absence of any advertised specials or guarantees means that potential customers must weigh the reported positive experience against the serious negative allegations.

In conclusion, C&S Mobile Fleet offers the convenience of on-site auto repair services in Holly, MI. One customer reported a positive experience with prompt service, reasonable pricing, and a thorough mechanic who went beyond the immediate repair. However, another customer detailed a severely negative experience involving a significant delay with poor communication and a very high charge for seemingly minimal parts. This stark contrast in experiences makes it difficult to provide a uniformly positive or negative assessment. Local users considering C&S Mobile Fleet should be aware of these differing accounts. The convenience of mobile service needs to be balanced against potential concerns about punctuality, communication, and pricing transparency. Given the limited information and the strong negative feedback, it would be advisable for potential customers to seek further information, such as requesting detailed quotes and checking for additional reviews from other sources, before deciding to use C&S Mobile Fleet's services.