Brock Supply

Brock Supply, situated at 2150 E Rio Salado Pkwy, Tempe, AZ 85288, USA, serves as a significant "Wholesaler" within the automotive industry, specifically catering to "Auto Repair Stations" and other businesses involved in vehicle repair and resale. Established in 1960 and operating as a family-owned business, Brock Supply has grown to be a national distributor of aftermarket auto parts and shop supplies. Their primary focus is on providing a vast inventory of parts at competitive prices, coupled with efficient delivery services. They can be reached at (480) 968-2222.

As a wholesaler, Brock Supply's operational environment is centered around efficient warehousing and logistics. They operate three large distribution centers strategically located in Arizona (Tempe), Texas, and Virginia. These facilities are designed to service a high volume of orders and maximize access to major carrier networks. The company emphasizes its state-of-the-art inventory management and routing systems, all configured to streamline the "time-to-ship" process. Their internal systems for stocking, picking, packing, routing, and handling are geared towards maintaining accuracy and maximizing speed, aiming to be an outstanding parts delivery partner for their business clients. They are open Monday through Friday from 7 AM to 5 PM Arizona time.

The core of their business model is business-to-business (B2B) supply, meaning their environment is geared towards supporting auto repair shops, body shops, and auto recyclers, rather than direct retail customers Browse a showroom. This explains some of the challenges highlighted in customer reviews, such as the inability to return parts in person at the warehouse, which is a common practice for large-scale distribution centers focused on bulk logistics rather than individual customer service.

Brock Supply is a leading provider of aftermarket auto parts and supplies. They aim to be a comprehensive source for businesses in the automotive repair and recycling sectors.

• Aftermarket Auto Parts: Their primary offering includes a wide range of auto body parts. These are typically new replacement parts that are not made by the original equipment manufacturer (OEM) but are designed to function similarly. This includes components for collision repair and general vehicle maintenance.
• Shop Supplies: Beyond vehicle-specific parts, they also provide various supplies essential for auto repair and body shops. While not explicitly detailed, these typically include consumables, tools, and other necessary items for daily shop operations.
• Nationwide Distribution: With multiple distribution centers, Brock Supply provides national reach, ensuring that auto repair stations across the U.S. can access their inventory.
• Same-Day Shipping: They prioritize quick order fulfillment, offering same-day shipping on orders placed by a certain cutoff time (often for orders over $99). This fast delivery is a critical service for auto repair shops that need parts quickly to minimize vehicle downtime.
• Online Catalog and Ordering: Brock Supply offers an online catalog, continuously updated to provide up-to-the-minute information on all products. They utilize platforms like nopCommerce for their website.

Their product categories are extensive, covering various makes, models, and types of vehicles, catering to the diverse needs of the auto repair industry.

Brock Supply positions itself on several key features designed to appeal to its wholesale clientele:

• Extensive Inventory: Their large distribution centers imply a vast selection of aftermarket auto parts, making them a one-stop-shop for many repair needs.
• Competitive Pricing: As a wholesaler, they focus on offering "low-priced quality auto parts," providing a cost advantage to businesses.
• Fast Delivery Times: With strategically placed warehouses and optimized logistics, fast delivery is a core promise, crucial for repair shops to complete jobs efficiently.
• Quality Assurance: Brock Supply emphasizes "quality auto parts," suggesting a commitment to the reliability and fitment of their aftermarket products. All Brock auto parts come with a 1-year limited warranty against defects, malfunctions, and other failures, starting from the invoice date or the date the part is sold/drop-shipped for wholesale accounts. This warranty covers the product price but excludes labor, damages, shipping, and other costs.
• Experienced Leadership: The company's history dates back to the 1950s, with its founder Jerry Brock having extensive experience in the auto parts industry, including pioneering a "Hot Line" communications network for auto parts businesses in 1966.
• Customer Service Channels: While their primary model is B2B, they offer customer service via phone (1-800-528-4400 or local 480-968-2222) and email for order issues or sales inquiries, available Mon-Fri 7 am-5 pm Arizona time.
• Return Policy: They accept authorized returns within 90 calendar days from the purchase date. Items must be unused, in original condition, and undamaged by user error or incorrect installation. A Return Merchandise Authorization (RMA) number is required for all returns. However, it's explicitly stated that they are not responsible for return shipping unless due to a manufacturer's defect/warranty claim or their own error. Refunds are typically processed within 24-72 business hours after warehouse receipt of the item.

However, it's important to acknowledge some challenges highlighted by customer feedback:

• In-Person Return Limitations: A significant point of frustration for some local customers is the inability to return parts in person at their Tempe warehouse. This policy forces customers to incur additional shipping charges for returns, even for parts that were originally shipped to them and are geographically close to the warehouse. This can lead to disproportionately high return costs compared to the part's value, particularly when a vehicle totals out and a part is no longer needed. This practice, while common for large distribution centers, can be a major inconvenience for local businesses and individuals.
• Website Functionality Issues: At least one long-term customer has reported severe dissatisfaction with a "new website," describing it as "absolutely awful" and "much harder to decipher options." Issues with placing orders due to "multiple billing addresses" also indicate significant usability problems that could hinder the ordering process for their wholesale clients.

Brock Supply's promotional efforts are primarily geared towards their B2B audience, emphasizing efficiency, cost-effectiveness, and reliability:

• Free Same-Day Shipping: This is a key promotional offer for wholesale customers, especially on orders meeting a certain threshold (e.g., $99+), underscoring their commitment to fast service.
• "Your Advantage in Automotive": This tagline reflects their positioning as a strategic partner for auto repair businesses, offering benefits like low prices, quality parts, and quick delivery.
• Long-Standing Industry Presence: Being a family-owned business since 1960 and an ARA (Automotive Recyclers Association) member since 1968 (or 1984, depending on source), they leverage their extensive history and experience in the automotive recycling industry as a sign of stability and trustworthiness.
• Aftermarket Part Focus: Their specialization in aftermarket parts allows them to offer competitive pricing, which is a significant draw for businesses looking to manage costs.
• Online Presence and Catalog: While the website has faced criticism, the very existence of an online catalog and ordering system is a modern convenience that they promote for efficient business transactions.

Despite the promotional efforts, the negative feedback regarding returns and website usability suggests that while they aim to be an efficient wholesale partner, these operational aspects can sometimes detract from the overall customer experience, leading to dissatisfaction among some users who expect a more flexible or user-friendly approach from a local supplier. Businesses considering Brock Supply should weigh their extensive inventory and fast shipping against the potential challenges in returns and website navigation.