Brillhart's Body Shop

Located at 2702 S 6th St, Coshocton, OH 43812, USA, Brillhart's Body Shop operates within the "Auto Repair Stations" category, specifically focusing on auto body and collision repair. With contact numbers (740) 622-0121 and +1 740-622-0121, this establishment serves the Coshocton community for needs ranging from minor dents to significant collision damage. Brillhart's Body Shop aims to restore vehicles to their pre-accident condition, working closely with vehicle owners and insurance companies.

Brillhart's Body Shop is situated on South 6th Street in Coshocton, providing a direct and accessible location for customers. As a body shop, the environment is typically a professional repair facility equipped with specialized tools and bays for bodywork, painting, and structural repair. While detailed descriptions of the waiting area or customer amenities are not explicitly provided in the reviews, one customer's account highlights the remarkable flexibility and willingness of the staff to assist, even outside of regular operating hours. The incident where a customer was granted access to their car after closing hours suggests a customer-focused approach that goes beyond typical shop rigidities, implying a supportive and understanding environment. It is also noted that Brillhart's Body Shop is a Penske Truck Rental location, which might indicate a larger facility with sufficient space for various operations and customer traffic.

As an "Auto Body Shop," Brillhart's Body Shop specializes in services related to vehicle aesthetics and structural integrity after an accident or damage. Their core offerings would typically include:

• Collision Repair: This is the primary service, covering all aspects of repairing damage sustained in vehicle collisions. This includes straightening frames, replacing damaged panels, and repairing structural components to meet safety standards.
• Auto Body Repair and Painting: Beyond collision-specific work, they handle a wide range of body damage, such as dents, scratches, and dings. This also encompasses professional paint matching and application to ensure a seamless finish that restores the vehicle's original appearance. The Better Business Bureau (BBB) profile specifically mentions "Auto collision repair and service for all makes and models, both foreign and domestic."
• Frame Straightening: Modern vehicles often have unibody construction, requiring precise frame alignment after an impact. Body shops like Brillhart's are equipped with specialized machinery to accurately measure and restore the vehicle's frame to factory specifications.
• Dent Removal: From minor door dings to more significant dents, they employ various techniques, including paintless dent removal (PDR) or traditional methods requiring filler and paint, depending on the severity and location of the damage.
• Glass Replacement: They likely offer replacement services for damaged windshields, side windows, and rear windows, often coordinating with insurance companies.
• Working with Insurance Companies: A crucial service highlighted in the customer review is their expertise in handling insurance claims. This includes providing detailed estimates, communicating with adjusters, and navigating the often complex process of getting repairs approved and covered. This support can significantly reduce stress for customers dealing with accident aftermath.
• Estimates and Communication: The customer review explicitly praises "Tom" for being "incredibly helpful through the process of getting an estimate and communicating often about lots of details." This indicates a strong emphasis on transparency and keeping the customer informed throughout the repair process, which is particularly valuable when dealing with insurance claims.

Brillhart's Body Shop receives mixed feedback regarding its operations, showcasing both strong positive aspects and areas of concern, which is important for potential customers to consider:

• Exceptional Customer Service (Positive): The standout positive feature, as evidenced by a prominent review, is their commitment to customer service, especially during difficult situations like a vehicle being totaled. "Tom" and "Jessica" are praised for being "incredibly helpful," providing frequent communication, assisting with estimates, and going above and beyond by returning calls outside of business hours and arranging after-hours access to the car. This level of support is invaluable, particularly for customers from out of town who are dealing with vehicle issues far from home. The customer specifically gave "5 stars for customer service" even when they were not directly paying the shop, emphasizing the quality of their interaction.
• Handling of Insurance Claims (Positive): Their proactive and supportive approach to insurance claims, as described by the out-of-town customer, demonstrates expertise and a willingness to advocate for the customer's needs within the insurance process. This is a critical service for body shops, as it can significantly ease the burden on vehicle owners.
• Pricing and Time Management (Area of Concern): Conversely, another review expresses significant concern about pricing and job duration. The customer alleges that the shop "goes by the hour so he can take his sweet time and charge you more" and attempted to charge "$800-1000 for a 45 minute job saying it could take up to ten hours." This review suggests a potential lack of transparency or perceived overestimation of repair time and cost, which could be a point of contention for some customers. It highlights the importance for customers to obtain detailed, itemized estimates and understand the billing structure before authorizing repairs.

While Brillhart's Body Shop does not explicitly list promotional offers in the provided information, their strongest promotional asset is the exceptional customer service highlighted in one of the reviews. This positive word-of-mouth, especially concerning their responsiveness and support during challenging situations (like a totaled vehicle and insurance claims), is highly valuable for attracting new customers. For potential clients, direct contact at (740) 622-0121 or +1 740-622-0121 is the best way to inquire about their services, request estimates, and discuss their specific repair needs. It is advisable for prospective customers to discuss pricing structures and estimated repair times thoroughly upfront to ensure clarity and avoid potential misunderstandings, particularly in light of the mixed feedback regarding billing practices. Their association with Penske Truck Rental could also serve as an additional point of visibility and a minor form of promotion, indicating their operational capacity and presence in the area.