BMW of Manhattan Service

EDIT - UPDATE After taking my car back to have the damage fixed, there was still paint on the leather of my door panel that the service team was unable to get off. The service manager, Joe Rocker, told me they would send it back to the body shop to get fixed. He also said that if my car was newer (It's a 2016) that we wouldn't even be having this conversation, fully admitting that they do not want to fix the problem because my car is 8 years old and not brand new. When the car came back to the service center, my service advisor (Who has been great, to be fair) told me that the paint was still there, but you can "Only see it from a certain angle". This is COMPLETELY unacceptable to me. The car was damaged while being cared for by BMW of Manhattan, and they are unwilling to correct that damage, simply because it is "An older car". This service center is terrible. Bring your car somewhere else! ------- Very disappointed in my experience with the BMW Manhattan service center. My car was hit in October and needed body work (New fender, bumper, tire, head lamp, paint, etc.). The car was with BMW for an entire month, during which time I received little-to-no communication regarding status unless I was proactively asking for it. One very strange exception to this lack of communication involved my service advisor reaching out to me to tell me that there was a disagreement between my insurance company and the shop that BMW had outsourced to for repairs, and that I needed to call the insurance adjuster to sort it out. This was very odd because the adjuster works specifically with this BMW location, so I really have no idea why it was incumbent in ME to sort out this disagreement. In addition, the issue that the service advisor explained was not at all what was going on between the other two parties, and she had fundamentally misunderstood everything that was going on. Finally, after one month I was able to go pick up my car. I will say that the repairs seemed great, and the exterior of the car looked pristine. It was obvious that the exterior had been thoroughly detailed. As I arrived home, I began to notice an unacceptable number of small cosmetic issues in the interior, specifically in the drivers seat. The interior door handle was absolutely filthy. There were scrapes and either a scratch or paint on the leather door panel. A few scrapes/scratches/paint also on the steering wheel, and once I exited the car and looked at the seat, it was very clear that someone had sat in the drivers seat with incredibly dirty pants, and it had not been sufficiently cleaned. I immediately called the service center back, as it had only been about 15 minutes since I picked the vehicle up, and was told that they would email the service managers and I would receive a call back today. That call never happened. In a final WTF moment, when I turned the car off, I received a “Service Required” message. The car had been in the hands of the service department for a whole month, and was returned to me with an overdue service required for new brake fluid that they never saw, mentioned, or addressed. Very disappointing that the flagship NYC location is providing such terrible service to their customers.

Dec 05, 2024 · Steve Hennig

I had an exceptional experience with Fahim during my recent service and wellness check for my BMW. From the moment I arrived, he demonstrated professionalism, knowledge, and a genuine commitment to ensuring my vehicle was in top condition. Fahim took the time to explain the service process thoroughly, addressing any concerns I had with patience and expertise. His attention to detail and dedication to customer satisfaction truly set him apart. Not only did he ensure my BMW was running smoothly, but he also provided valuable insights on maintenance and preventative care. It’s rare to find someone as courteous, efficient, and knowledgeable as Fahim. His top-tier service made my visit seamless and stress-free. I highly recommend him to anyone looking for expert BMW service—you won’t be disappointed! Thank you, Fahim, for your outstanding work!

Jan 28, 2025 · nicholas sewgobind

I'm very satisfied with the service. Joel, the service manager and mechanics did an outstanding job. Overall experience was worth coming from Queens.

Oct 01, 2024 · eduard bar

Come here at your own peril and pray. Next time, I will drive 2 hours in the opposite direction and/or cross bridges to avoid. Went in for the first routine oil change today, 20 minute wait just to drop the car off at 7:50am. During the oil change they find a nail in my tire and it's leaking air (no air leakage noted in the car on the drive over or day before) that they won't repair as it's a run-flat... next stop tire shop! Before pickup, I get a text my car is ready at the garage a few blocks away, noting it'll be there 30-45 minutes. I show up to the garage 1 hour after the text, the car is not there -- still at the main BMW Service Center. Thankfully very nice service gentlemen drove me back, then I finally got my car, which was not washed (I did not have another 20 minutes for a wash) so there was oil on the car's exterior from handling the hood, plus whoever was driving left some sticky substance all over the control panel. I would have been better off at jiffy lube. Avoid at all costs, go to another BMW dealer, drive to Jersey or Long Island and wait. They do not care about you or your vehicle here.

Jul 24, 2023 · Alexander Romano

Came in for oil change & emission for an x5. Great service all around. Loaner car was spotless & new. Rep kept in touch with me regarding the service. So far this dealership has been great from the day I came shopping for my x5. Love the brand & the service that comes with it. Every time I pass by the northern blvd H brand places & I see how the side streets are littered with cars to be serviced I’m happy I spent more to get this level of comfort.

May 05, 2024 · Kedem Deletis

After taking my car to this place for a safety recall of the starter problem two weeks ago, the condition does not improve at all. We could not start the engine after several times trial and always have to worry about the car cannot start. DO NOT KNOW what they really did with my car, just continually asking us to do expensive repair while those are not real problems. Really really bad experience!!! They seems not care about the safety recall, and only care about asking guests to spend a lot of money.

Feb 26, 2025 · Ziqing Zhang