Big O Tires

Big O Tires, located at 796 Mono Way, Sonora, CA 95370, USA, is a prominent automotive service center within the "Auto Repair Stations" platform category, specializing in tires but also offering a comprehensive array of general automotive repair and maintenance services. The store can be contacted at (209) 288-2858 for phone inquiries and +1 209-288-2858 for mobile. This particular location has recently undergone a change in ownership and management, an important detail highlighted by recent customer feedback.

The "environment" of a Big O Tires store is typically that of a professional and well-equipped tire and auto service center. These facilities usually feature a showroom displaying various tire brands and wheels, a comfortable waiting area for customers, and multiple service bays equipped with modern diagnostic tools, tire mounting and balancing machines, alignment racks, and lifts. While specific details about the interior of this exact Sonora location are not explicitly provided, the standard Big O Tires experience aims to be efficient and customer-friendly. They often provide amenities such as free Wi-Fi in their waiting areas. Operating hours for the Sonora location are generally Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 5:00 PM, with Sunday being closed, allowing for service during typical working hours and a portion of the weekend.

Big O Tires, true to its name, offers an extensive range of tire services, including the sale of various major brands such as Michelin, BFGoodrich, Firestone, Cooper, Bridgestone, Sumitomo, Pirelli, and their own Big O brand tires. Their tire-related services encompass:

• New tire sales and installation
• Tire repair for flats and punctures
• Tire rotation and balancing
• Wheel alignment, including free alignment checks
• Tire pressure checks
• Snow tire installation

• Oil changes, lube, and filter services (including synthetic oil options)
• Brake repair and inspection (often with free brake inspections)
• Car battery testing and replacement, including alternator and starter checks
• Suspension and front-end services (shocks, struts, tie rods, ball joints, CV joints)
• Routine auto services and fluid exchanges (brake fluid, differential fluid, coolant, transmission fluid, power steering)
• Replacement of windshield wipers, belts, hoses, headlights, and taillights
• Check engine light diagnostics
• Complete owner's manual scheduled maintenance services

A significant "feature" of the Sonora Big O Tires, particularly relevant from recent customer feedback, is the impact of "new ownership." One customer, who previously had a "bad experience 2 years ago and thought I would never go back," returned after noticing the "NEW OWNERSHIP" sign. This indicates a conscious effort by the business to signal a change and improvement in service. The positive experience reported by this customer, including a great price for an oil change with synthetic oil, complimentary tire balancing and rotation, a free brake inspection, and even assistance with door handle replacement and a ride home, suggests that the new management is actively working to enhance customer satisfaction. The cleaning of windows upon vehicle pickup further exemplifies attention to detail.

Conversely, older reviews, or those reflecting experiences before the reported "new ownership" took full effect, highlight significant issues. One review describes a "horrific" experience involving tires being overinflated to incorrect pressures (e.g., 41/38 psi in the front when it should be 33 psi, and 32/37 psi in the back when it should be 30 psi), resulting in a "clown show" level of service and a "pirate job." This customer also noted a lengthy 1.5-hour wait for a simple tire change and a lack of confidence in the quality of work performed, even after paying for an alignment. Such feedback underscores the importance of the reported "new ownership" in addressing past inconsistencies and ensuring a higher standard of service going forward.

In terms of "promotional information," Big O Tires, as a national franchise, frequently offers a variety of deals and savings. For the Sonora location, specific promotions are often available. These typically include:

• Rebate savings on sets of 4 tires from various brands like Michelin, Bridgestone, Goodyear, Hankook, Firestone, Cooper, Nitto, Nexen, and Sumitomo. These rebates can range from $70 to $140.
• Instant savings on specific tire purchases.
• "Buy 3 Get 1 Free" promotions on certain Big O branded tires.
• Discounts on services such as oil changes (e.g., $20 off any oil change) and wheel alignments (e.g., $20 off any alignment).
• Free services like brake inspections, alignment checks (with printout), flat repair (with new tire purchase), air pressure checks, and a 22-point vehicle inspection.
• Financing options, such as 12 months no interest on purchases over a certain amount ($749 or $1200) when using their Big O Tires® and Service Credit Card.
• Owner's Manual Maintenance savings, offering up to 10% off.

In conclusion, Big O Tires at 796 Mono Way, Sonora, CA 95370, USA, (phone: (209) 288-2858, mobile: +1 209-288-2858) functions as a full-service "Auto Repair Station" with a strong foundation in tire sales and service. While historical customer feedback indicated significant issues with service quality and efficiency, the recent change in ownership and management appears to be a critical turning point, with recent reviews praising improved customer experience, fair pricing, and thorough service. The store offers a wide range of automotive repairs and maintenance, backed by various promotions and the convenience of a well-established franchise. For local users in Sonora, the current trajectory suggests Big O Tires is making concerted efforts to be a reliable and customer-focused option for their vehicle needs.