Big O Tires

Wouldn’t recommend this place to anyone after my experience. Had an appointment for 8am for only two tires. I showed up a little early and was told it was no problem and they started to work on my car. Well what I didn’t know was that this place didn’t even have the tires I needed in stock at the time of my appointment, never told me about having to get them from another place, and also had me sitting there for almost 2 hours after being told time after time “15 more minutes”. After an hour and 30 minutes go by, I start asking questions and why it’s taking so long? Also the gentleman in the black shirt who I’m guessing was the manager, was just on the phone most of the time I was there and didn’t help his team once. I go outside to look at the car and see some older guy just eating and not paying any attention to the cars that need work. Then when someone did go into the bay, I overhear the cashier start talking about how I’m watching them and they need to start working. I guess the tire tech didn’t like me questioning why he was taking so long and seemed irritated after he handed me the keys. Well I had a weird feeling after leaving and good thing I checked before going back up the mountain, because they were overfilled by more than the limit on the actually tire (44 psi max). If a tire popped on my way home I could have been seriously hurt or worse. Please take your cars elsewhere. This place doesn’t care about you.

Jul 23, 2024 · Josh Gastil

This shop needs better management, loyalty, and integrity. Honesty for the most part.. I ask for good service, now days it seems ppl don't want to work and do their job! You're getting paid to do what you applied for when you applied to the company. If they don't pay you guys enough, how about finding a better place and don't be lazy. I asked for a simple task, my car needs a motor oil change, how do you guys forget to tighten up the screw that holds the oil inside the pan.. that's my first vehicle, my second vehicle, another easy task, motor oil change, I told the counter guy, can you replace my screw it seems to be stripped, I come to find out he never did his job. I got one more for you guys smh.. I bought new tires for my vehicle, 5 days later I get a nail and flat, ok on my receipt it says if anything happens to my tires withing certain miles, they will replace that tire, with a new tire, so I go back to the shop I'm the only customer, and I asked for a new tire because I just bought 4 tires 5 days ago.. apparently they patched it, because I have to add air to that tire once a week... good job guys! You guys don't care, you already have enough customers, let me run your shop , I guarantee your sales will increase up 50% more a week.. if I gotta show you guys how to work and manage call me email me, this shop is bad and it's giving BIG O TIRES a bad name! Big O tires just lost a customer! I'll never go back unless they clean up that whole shop with workers who care about there job.

Dec 15, 2024 · Daniel Sandoval

Sorry for the long read. I went in to get an oil change and balance tires. An hour past promised time, told my 2 year old tires needed to be replaced. They showed me one was internally failing so I agreed to replace all four. They only had 3 tires in stock so I replaced those and would back to replace the 4th. When I got home I noticed the bad tire was left on the truck. Dropped it back off for the 4th and when drove home there was crazy amount of vibration. The wheel weights had been left on even though they said they put beads inside the tire so I had go back again. Also noticed valve stem caps were missing. I took the truck to another shop for alignment due to ongoing vibration issues. They advised me the tires were trash and recommended I see if I can exchange them. They described exactly what I felt while driving so I trusted their opinion. I asked the manager about return policy and he danced around the return and said I can exchange and pay difference. I dropped the truck off and paid for upgraded tires. Tire pressure light was on and I noticed one of the tires looked low. While putting air in I noticed the damage to the wheels. All four wheels have been scratched and one had black marker attempting to cover the scratches and the faux bead locks were smashed or broken off completely. I removed the center caps and the back two wheels were missing a lug nut on each. I called corporate and was told I would receive a call in three days. After a week with no call I reached back out and was told they were just a call center and nothing can be done I would need to wait. A few days later I tracked down the district manager. He told me they would make it right so I sent him the info on July 19th and he said he would order replacement wheels. On august 2nd he texted me to let me know the wheels are in but I would need to go to white Ln. The next day I went to pick them up and was told he had to get them from Ming ave so I had to wait. Waited only to find out they were the wrong wheel so we agreed if I purchased the wheels elsewhere and sent him the receipt he would cut a check from their insurance so I replaced them and sent the receipt, a month later still have not been paid. I am still having vibration issues and was told by the second shop that the vibration is from out of round tires and sent me videos of them spinning. I reached out to the district manager about the wheels and tires several times with no response. Have now reached out to the franchise owner and was told response would be next day, 3 days later still no response.

Sep 10, 2022 · Scott Guinn

I’ve been going to this shop for a few years but this year it’s been awful. July I went in for new front tires and the guy with seeing glasses was looking for excuses not to honor my warranty. Finally, after going back and forth, he admitted they failed to rotate my tires, even though I went in on time for rotations, per the warranty. They just installed the 2 new tires, no balance or rotation, decided not to put the cap on the new passenger front tire, or air it up properly. My light went off 5 minutes after I left. I went by somewhere else to have it aired up, and it continues to lose air at least twice a month. I went back in September for rotation they still did not put the cap back on. I had to have it aired up again today, and learned the cap is still missing. I called, and they tired to say I ran over something in July right after left, but for some reason they didn’t catch it September when I went back for balance and rotation. When I called bs on that, they tired to say i was due to come in anyways but i have 3000+ miles still. These people are liars and will say anything not honor their warranty and the malicious backlash and attitude not airing up tires correctly or putting on the valve caps is dangerous to the public. The customer service has gone down at this location from where it was 5 years ago! They’re going to cause an accident!!!

Nov 29, 2024 · Amy Renea

I used this location for my tires on multiple occasions. They state that they balance the tires on the receipt. I had to bring my truck back to them to get the tires balanced and they only balanced 2 of 4. They then called me a liar. The owner tries to appear helpful by giving contact information but nobody will get back to you. Les Schwab is around the corner and way better.

Dec 03, 2024 · Michael Eacmen