Batteries Plus

Welcome to Batteries Plus, a specialized retail store located at 352 Randall Rd, Elgin, IL 60123, USA. While the prompt categorizes this as an "Auto Parts Store," it's important to note that Batteries Plus operates primarily as a dedicated retailer for batteries, light bulbs, and phone repair services. Within the broader automotive context, it provides crucial services like car battery sales and installation, making it a vital resource for local users in Elgin and the surrounding areas for specific automotive needs.

The environment at Batteries Plus is designed to be functional and specialized, catering to a diverse range of power and lighting solutions. Upon entering, customers will find a retail space organized with various types of batteries and light bulbs displayed, along with accessories and phone repair service counters. The store aims to provide a clean and accessible environment where customers can easily locate products or seek assistance from staff. The focus is on providing a specialized selection rather than a general auto parts store's broad inventory. Its location on Randall Rd ensures visibility and accessibility for residents throughout Elgin, positioning it as a convenient stop for battery, lighting, and small electronics repair needs.

Batteries Plus offers a unique and comprehensive range of services and goods, extending beyond just automotive applications. Their core offerings include:

• Automotive Batteries: A wide selection of car, truck, motorcycle, marine, and powersport batteries. This is a key service for auto owners, as they provide sales and often offer free battery testing and installation (as highlighted by customer reviews).
• Everyday Batteries: An extensive inventory of batteries for various devices, including cell phones, laptops, tablets, cordless phones, hearing aids, watches, key fobs, and household items.
• Lighting Solutions: A broad array of light bulbs for residential, commercial, and automotive use, including LED, fluorescent, incandescent, and specialty bulbs.
• Phone & Tablet Repair: Specializing in common repairs such as cracked screens, battery replacements, and charging port repairs for various smartphone and tablet models.
• Key Fob & Car Remote Replacement: Providing replacement key fobs and car remotes, often with programming services, which is a convenient solution for many vehicle owners.
• Device Repair: Beyond phones and tablets, they may offer repair services for other small electronic devices that rely on specialized batteries or components.
• Battery Recycling: A crucial environmental service, allowing customers to safely recycle old batteries of various types, contributing to responsible waste management.

Several features define the experience at Batteries Plus. A significant feature is their specialized inventory, offering an unparalleled selection of batteries for almost any device imaginable, from common AA batteries to specialized industrial batteries. This depth of product range is a major advantage. Another key feature, particularly relevant to automotive users, is their car battery testing and installation service. The positive customer review specifically highlights the ease of ordering a new car battery and being pleased with "all levels of service," suggesting efficient installation is part of their offering. The expertise of their staff, exemplified by "Anthony," who is described as "knowledgeable and very accommodating," is a strong positive feature. Such staff members can provide valuable advice on battery selection and troubleshooting. However, a contrasting customer review points to an area for improvement in service availability and internal communication. The incident involving delayed service due to a staff meeting, despite prior communication about availability, indicates a potential inconsistency in service delivery or scheduling management. This suggests that while individual staff members may be excellent, ensuring consistent service during advertised hours is an ongoing focus. The convenience of their location on Randall Rd and the broad scope of their offerings across various battery types and lighting solutions also stand as notable features.

The real customer reviews offer mixed, yet insightful, perspectives on Batteries Plus. One review is overwhelmingly positive, praising "Great service" and "Excellent price with the best customer service I have experienced in a long time." This customer specifically commends "Anthony" for being "Knowledgeable and very accommodating" and "highly recommends" the store after a new car battery order and installation. This review highlights the store's strengths in product availability, competitive pricing, and outstanding individual customer service. In stark contrast, another review describes a frustrating experience related to car battery replacement. The customer was told to return at a specific time for service, only to find the replacement technician unavailable due to what sounded like an internal meeting. This led to a prolonged, unfulfilled wait and a sense of unmet expectations, with the customer expressing disappointment about the "better customer service was expected." This feedback underscores a potential disconnect between advertised service availability and actual execution, indicating a need for improved internal communication and scheduling to ensure consistent customer experience.

For potential promotional information, Batteries Plus, as a franchise, would likely participate in national and local promotions. These could include:

• Battery Deals: Special offers on automotive batteries, often tied to seasonal needs (e.g., winter battery checks, summer car battery sales).
• Phone Repair Discounts: Promotional pricing on common phone repairs, such as screen replacements or battery swaps.
• Light Bulb Sales: Discounts on various types of light bulbs, especially energy-efficient LED options.
• Recycling Incentives: Occasional promotions that offer a discount on a new purchase when customers bring in old batteries for recycling.
• Online Coupons & Rewards: Encouraging online orders with in-store pickup by offering exclusive web-only discounts or through a loyalty program.
• Key Fob & Remote Programming Bundles: Offering reduced prices when customers purchase a new key fob and have it programmed at the store.

To inquire about specific battery types, light bulbs, phone repair services, or to understand current promotions, local users can contact Batteries Plus at 352 Randall Rd, Elgin, IL 60123, USA, by phone at (847) 289-8990 or mobile at +1 847-289-8990. While experiences may vary based on specific circumstances, the store remains a key resource for specialized power and lighting solutions in the Elgin community.