Batteries Plus

Batteries Plus, located at 207 Forks of the River Pkwy, Sevierville, TN 37862, is a highly versatile and essential retail establishment for local users in Sevierville and the surrounding communities. While the provided platform category "Auto Repair Stations" may be misleading, Batteries Plus is fundamentally an electronics store specializing in power solutions, lighting, and device repairs. They are a go-to destination for a vast array of batteries and related services, offering far more than what a typical "auto repair station" would. Customers can reach them at (865) 365-4213 for inquiries.

The environment at Batteries Plus in Sevierville is designed for convenience and efficiency, typical of a specialized retail outlet. Upon entering, customers would find a clean, organized showroom displaying a diverse inventory of batteries for various applications, along with lighting solutions and accessories. There's a dedicated counter where knowledgeable staff assist with purchases, conduct battery testing, and receive devices for repair. The store is conveniently located near the intersection of Forks of the River Pkwy and W Main St., across the street from the Sevierville Courthouse, nestled between Gabe's Department Store and Harbor Freight Tools, making it easily accessible for residents and visitors alike. The atmosphere is generally characterized by professionalism, as highlighted by customer reviews praising the staff for being "extremely helpful and professional" and providing "top-notch" service. This suggests an environment where customers feel respected and confident in the expertise provided.

The services offered by Batteries Plus are extensive and cater to a broad spectrum of power and device needs. They are not merely an auto parts store, but a comprehensive solution provider for various electronics. Their primary services include:

• Battery Sales: They carry an impressive selection of high-quality batteries for almost any application. This includes car batteries, truck batteries, boat batteries, RV batteries, golf cart batteries, motorcycle batteries, and ATV batteries. Beyond vehicles, they also stock batteries for laptops, cell phones, wheelchairs, UPS systems, security alarms, and thousands of industrial battery products for businesses.
• Lighting Solutions: In addition to batteries, they are a source for energy-efficient light bulbs, including LEDs, CFLs, halogens, and more, suitable for home, vehicle, or business use.
• Device Repair: This is a significant part of their service offering. Their repair technicians provide fast and professional service for a variety of popular devices, including cell phone screen repair, battery replacement for phones and tablets, and fixes for charging ports, speakers, and buttons. They specifically service major brands like iPhone models (e.g., iPhone 11, 12, 13) and Samsung devices (e.g., Galaxy S22 Ultra, S23 Ultra). This Batteries Plus location is noted as an Apple Independent Repair Provider (IRP) and part of the Samsung Independent Service Provider (ISP) program, using genuine parts and approved repair techniques for these brands.
• Key Fob & Car Key Services: A highly convenient service where they offer key cutting, fob programming, and keyless entry remote services, often saving customers time and money compared to dealership prices.
• Free Battery Testing: They provide a valuable service of free battery testing for car or truck batteries to check their health.
• Professional Battery Installation: Upon purchasing a new car or truck battery, they offer professional battery installation on most vehicles.
• Recycling Services: They offer recycling services for both retail and business customers, promoting environmental responsibility.

Several key features define the excellence and unique selling propositions of Batteries Plus in Sevierville. A standout feature is their exceptional customer service, consistently highlighted by reviewers. Individuals like Wayne, Kristin, and Robert are praised for being "extremely helpful and professional," "very polite and very communicative," and for demonstrating "top-notch" service and "satisfaction for clients." This personalized attention and proactive communication set a high standard for customer experience. Their ability to deliver on promises, such as repairing a cracked phone screen "in the one hour that they said they would," showcases their efficiency and reliability. The broad and impressive selection of batteries and lighting products is another significant feature, ensuring that customers can find virtually any battery or bulb they need in one place. The expertise in device repair, coupled with certifications as an Apple IRP and Samsung ISP, underscores their technical competence and commitment to using genuine parts and approved procedures. For automotive needs, the convenience of free battery testing and professional installation is a considerable advantage. Furthermore, their key fob replacement and programming services offer a cost-effective and faster alternative to dealerships. The store also offers business accounts, providing volume discounts, delivery options, and access to thousands of industrial battery and lighting products, demonstrating their commitment to supporting local businesses.

Promotional information for Batteries Plus is multifaceted, combining direct offers with the powerful impact of positive customer experiences. While specific, time-limited promotional offers are not detailed in the provided reviews, the company generally promotes:

• Customer Service Excellence: The consistent praise for staff members like Wayne and Robert serves as a primary form of promotion, emphasizing their commitment to going "above and beyond to exemplify our service." This word-of-mouth endorsement is invaluable.
• Comprehensive Product Range: They highlight their vast selection of batteries for every device and vehicle, positioning themselves as a one-stop shop for power solutions.
• Expert Device Repair: Promoting their certified technicians and the use of genuine parts for phone and tablet repairs, backed by a 6-month national warranty on parts and labor.
• Convenient Key Fob Services: Advertising key fob replacement and programming as "fast, affordable" alternatives to dealerships.
• Free Services: Emphasizing free battery testing and recycling services to attract customers.
• Business Account Program: Actively encouraging businesses to sign up for commercial accounts to receive specialized pricing and services.
• Online Presence: Leveraging their website for service scheduling, product Browse, and general information, making their services accessible 24/7.