B&W RV Solutions

(9 reviews)

Auto Repair StationsTennesseeMadison CountyJackson1st Street

Madison County . Tennessee

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Operating Hours

Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 8:00 AM - 8:00 PM

B&W RV Solutions Introduce

For RV, travel trailer, and camper owners in Jackson, TN, and the broader West Tennessee area, B&W RV Solutions stands out as a highly recommended and uniquely convenient service provider within the "Auto Repair Stations" category. Located at 1st St #1, Jackson, TN 38301, USA, B&W RV Solutions specializes in offering mobile RV repair, a critical service that brings expert diagnostics and repairs directly to your location, saving you the hassle of towing a large recreational vehicle to a physical shop.

You can contact B&W RV Solutions by phone at (731) 207-0807 or via mobile at +1 731-207-0807. Their ability to respond quickly, even on weekends, as highlighted in customer testimonials, speaks volumes about their dedication to prompt and accommodating service, which is essential for RV owners facing unexpected issues while on the road or at home.

Environment and Customer Experience

The "environment" for B&W RV Solutions is, by its very nature, wherever their customer's RV is located. This mobile service model significantly enhances the customer experience, especially for those in rural areas or dealing with an immovable vehicle. Customers express immense relief and gratitude at finding a company that offers mobile RV repair, eliminating the need for long drives or expensive towing services. The communication from B&W RV Solutions is consistently praised as "amazing," with prompt responses to inquiries.

The interactions with their technician, Brian, are a recurring highlight in customer testimonials. He is described as "awesome," able to "easily diagnose the issue(s) and explain everything," and wonderful to "talk to and work with." This level of clear communication and personable service builds immediate trust. Customers feel reassured that they are "not being taken advantage of," and instead, are dealing with a "reliable company you can trust." The willingness of B&W RV Solutions to "stay until it is fixed," even in challenging situations like a large tree branch through a roof on a Sunday, exemplifies their unwavering commitment to customer satisfaction and problem resolution.

Services Offered

B&W RV Solutions specializes in a comprehensive range of repair services for travel trailers, campers, and RVs, delivered directly to the customer's location. Their expertise covers common and critical issues that RV owners face, including:

  • Water Leak Detection and Repair: As demonstrated by a major water heater split, they are highly skilled in diagnosing and fixing obscure water leaks, even when the source isn't immediately apparent inside the camper.
  • Water Heater Repair and Replacement: A frequently needed service for RVs, they can promptly address issues with water heaters, ensuring hot water supply is restored quickly.
  • Roof Repair and Patching: Capable of handling significant damage, such as a large tree branch puncturing a roof, including temporary patches for insurance claims and documentation.
  • General RV Diagnostics and Troubleshooting: Their technicians are adept at identifying and explaining various issues that can arise in recreational vehicles.
  • Emergency and On-Site Repairs: Their mobile nature makes them ideal for emergency breakdowns or sudden damage, providing a rapid response to get RVs operational again.
  • Documentation for Insurance Claims: As seen with the roof damage, they can meticulously document issues with photos and explanations, aiding customers in their insurance claims.

The convenience of having these services performed on-site is a significant advantage, particularly for large vehicles that are difficult to transport or for owners located far from traditional repair shops.

Features and Expertise

The defining features of B&W RV Solutions are their mobile service model, exceptional diagnostic capabilities, and unwavering customer focus. The mobility factor is a game-changer for RV owners, providing unparalleled convenience and reducing stress associated with vehicle transport. Their ability to come to the customer's location, whether it's in a rural area or in an emergency, sets them apart.

The expertise of their technicians, particularly Brian, is consistently highlighted. Their skill in "easily diagnos the issue(s) and explain everything" ensures that customers are well-informed and confident in the recommended repairs. This transparency, combined with a "very reasonable" quote, builds immense trust. The commitment to staying "until it is fixed" demonstrates a dedication to thoroughness and problem resolution that goes above and beyond typical service expectations. Furthermore, their ability to handle immediate and complex issues, like a tree branch through a roof, and provide temporary solutions while assisting with insurance documentation, showcases their versatility and professionalism in handling challenging scenarios. This level of service transforms a stressful situation into a manageable one, emphasizing their problem-solving prowess and reliability.

Promotional Information and Value

While B&W RV Solutions may not advertise traditional discounts or seasonal promotions, their entire service offering is a powerful form of promotion based on immense value and trust. Key promotional aspects include:

  • Outstanding Customer Testimonials: The glowing reviews from satisfied customers serve as their most compelling advertisement. Phrases like "5 hearts for this company and their service! Yes, they deserve more than just 5 stars, they get hearts!!" speak to an emotional connection and loyalty rarely seen.
  • Convenience of Mobile Service: The ability to provide on-site repair saves customers significant time, effort, and potential towing costs, offering substantial value beyond the repair itself.
  • Honesty and Transparency: Their reputation for being trustworthy and providing reasonable quotes without taking advantage of customers is a powerful draw in an industry where such concerns are common.
  • Prompt and Accommodating Response: The quick communication, fast arrival times, and willingness to work on weekends or in emergencies make them a highly sought-after service, especially when urgent repairs are needed.
  • Comprehensive Problem Solving: Their commitment to seeing a repair through to completion and assisting with documentation for insurance claims adds significant value and reduces customer burden during stressful times.

In conclusion, B&W RV Solutions differentiates itself by offering an indispensable mobile RV repair service characterized by exceptional customer care, expert diagnostics, and a deep commitment to reliability. Their outstanding reputation, built on trust and convenience, makes them the premier choice for RV owners in the Jackson, TN, area facing any and all vehicle issues.

B&W RV Solutions Location

B&W RV Solutions Customer Reviews

I'm so glad I trusted Google in this case. I live in rural Holladay TN. We're about to sell a travel trailer (Grand Design Imagine XLS 22mle). In the process of testing everything, there was a major water leak. Most of the businesses I would need to go for repairs, were over 45 up to an hour and a half away. I didn't even know what was leaking, as nothing was wet inside the camper. I was really hoping to find a company who did mobile RV repair. Thankfully, y'all popped up on my search. I sent an email and received a message in less than 24 hours. The communication was amazing. Brian was awesome, easily diagnosed the issue(s) and explained everything. He showed me where my water heater split. He gave me a quote, which was very reasonable, I had no fears that I was being taken advantage of. Please, if you need a reliable company, you can trust B&W! They will come out and take care of you and stay until it is fixed. 5 hearts for this company and their service! Yes, they deserve more than just 5 stars, they get hearts!! *Edit 3 days later: Sunday April 27 Well, here we are again and B&W saves the day for a 2nd time in less than a week! Went outside this afternoon to find part of a lovely tree decided to use the shower in the TT. Threw up my hands because it was a Sunday and rain was coming. Took a chance and sent B&W images and explained what had happened. Brian pulls up in less than 5 hours! Took care of the "big stick" that came through the roof of the TT and even cleaned up once he removed it. He then documented everything, taking plenty of photos and patched us up temporarily until our insurance adjuster can come out. If y'all aren't convinced yet, I'll have more images and good things to say, once we are finished with repairs! You just don't find businesses out there like this anymore! Thank you!!

Apr 27, 2025 · Rhonda Walp

I cannot recommend these guys enough. Water heater went out and they were able to come out same day and have it fixed quickly. Brian was wonderful to talk to and work with. Will definitely be going to them for any RV issues in the future.

Apr 20, 2025 · Laci Mapp

The water lines blew out on my motorhome on a Friday night in TN and I found B & W the next day Brian came out and fixed the problem quickly and did a fantastic job at a reasonable price. I will definitely be using these guys again since I am moving here. So glad I found my RV service team!

Apr 26, 2025 · Esther Darretta

We just started our holiday weekend camping trip, when We encountered a leak on our 5th wheel. I called B&W RV Solutions after a Google search. They sent a tech within an hour. Two hours after the first call we were fixed with our RV leak! They were reasonable, personable, and helpful! I highly recommend B&W!

Apr 17, 2025 · k hayworth

Highly recommend B&W RV Solutions for any and all repairs. Tabitha was excellent setting everything up for the technicians. Technicians Bryan and Warren did an amazing job once on site. Replaced both my awnings, vent lid on top of roof and most importantly got my Onan generator running! Much appreciated!! Side note, Warren is a talker...lol

Apr 29, 2025 · ARC Lakewood Ranches POA