AutoZone Auto Parts

3 of the ppl whom work there are very rude/ don't want to do their job is the vibe. One women brown skin with locs & another very slim lady drak skin. A young man drak skin with braids or locs. I do wish I had name's yet I don't so I'm leaving the best description I can. The young man was attending to us , the other woman with locs was behind the counter to his left the slim lady was on the side where the customer stands. She is standing to my right having a personl conversation with the other lady with locs 😒 very unprofessional. And the young man is chatting slightly with them here and there. Not really focused on his job nor the customer. The engery is off like we're interrupting or annoying them thier chatting session. By asking for what we want, for them to work or think just do their job. We asked for everything I'd need for a tune up. We gave him what he asked so he could look up the vehicle. I'm new to this so my male companion did the talking, he also has an auto zone account, has driven over a decade so he's familiar with the process.We said we needed everything and this is where the issue began. Asking exactly what we need again? Saying you have to tell exactly all you need for a tune up. Again we say everything. Then the lady with locs decided to start talking to us "well most ppl don't buy everything at one time an blah blah blah this is why we ask exactly what is needed rudely. This is when I decided it's time to go. I didn't want what we had on the counter nor what they never got. I didn't want nothing they'd touched transferring that negative energy. Sometimes it's not what you say it's how you say it. I'm not a individual that believes a customer is always right. I believe respect should be reciprocal. Very unprofessional anyhoot went to Auto zone on utica. The ppl are working getting the job done and helpful. It was a totally different experience. The man there was good again I wished I'd gotten his name. A light skin mature nice looking knowledgeable man with glasses. We asked him the same thing we asked the other individuals on Foster, and gave him the information he asked same information they asked on Foster. He got everything we needed from the back except for one thing he told us that we had to get from the back of the store. They make the Auto zone experience horrible at this location and probably losing money.

Feb 15, 2025 · Suenique “Twilight” Thomas

I've had good experiences here. Their diagnostic tool was spot on, and helped me to know what was happening with the car even before it was worked on. The workers are knowledgeable and patient to help you with your situation.🙂

Jan 04, 2025 · V. L.

Bought & was sold the wrong part. Attempted installing on site. Part was not compatible. Tried to return 5 min after purchase. Denied because package was open. Part/ package completely in tact. Money lost. Management was completely unhelpful.

Dec 02, 2024 · Maрк

Very disappointed and will not shop there anymore. I stood at register over 10 minutes. Saw associates hanging out chatting with each other and no one came to cash out. I walked up, put the 3 items at the register and walked away. I won’t shop there anymore. No considerations for customers time. Time is valuable

Oct 03, 2024 · El M

I called to ask if they have the rental tool for the check engine light and they said yes. I went down there and I got the tool and then they also gave me a readout of the code. Not sure the person’s name who I dealt with but he was very good at his job!

Sep 25, 2024 · Mike

One of the best autozone in brooklyn . I placed a order online and it supposed to be delivered by uber , i called in the shop told them i wont be able to pick up the order from the delivery driver and I asked him if i can come and pick it up in person he said sure and he hold the item until I get to the shop. They have the best customer service.

Apr 03, 2025 · Adam Alshohati

Great customer service store is always well neat and organized. Special order Parts are usually readily available within 24 to 48 hours

Aug 09, 2021 · Malvo Dah Mechanic