AutoZone Auto Parts

A few days ago, I went to AutoZone to pick up some oil and an oil filter, but it turned into a total disaster. When I walked in, there was only one register open, so I waited in line until the guy with dreadlocks called me over. I asked him for what I needed, and he told me to go to the back to grab the oil while he got the oil filter. I thought that was strange since every other AutoZone I’ve been to, the employees usually get both items for me since they’re right next to each other. As I walked to the back, I saw him picking up the oil filter, and I asked which oil I should get. He just said to grab any 5-30 while he headed back to the register. I picked one up but noticed a deal for an entire oil change kit. I took a picture of it just in case. When I got to the register, he told me my total was only five dollars less than the deal. I asked if I could get the deal that included the oil, oil filter, air filter, and cabin filter. He asked if I really needed the deal, and I said yes. He brought me the two other filters but then said my total was $65.50. I pointed out that the deal was supposed to be $37.99, and he told me that the deal only included either the cabin filter or the air filter. I told him to take off the cabin filter and just give me the deal with the oil, oil filter, and air filter. At that point, I was getting frustrated because he left me standing at the register while he talked to a coworker for about 7 to 10 minutes. I thought about giving him a hard time, but I decided to wait and see what he would say when he returned. When he finally came back, he said what do you want? I was confused and reminded him that I had already told him to remove the cabin filter from my bill before he went to do the conference with his coworker. He got even angrier and gave me a total that was way off from the deal. If you need anything from AutoZone, I suggest driving a few extra minutes to another location because this one is the worst I’ve ever been to.

Dec 21, 2024 · Eudi

Ridiculous Claiming open at 7am yet all doors a lock employees looking at u saying come back later get yall stuff together smh ya open at 7 or 8 smh

Apr 11, 2024 · Mickey 29

Great customer service, the staff helped me out a lot.

Oct 08, 2024 · Alfred Nicholson

I’m not even sure who picked up the phone but he answered “Yea auto zone” I replied good morning… no response.. so I proceed with my question he answered it. Then I had a follow up question which I’m currently on hold because apparently he had to check out a customer.. well it’s going on 10 minutes and still no one has come back to the phone. He don’t sound like he wants to work today.. did he open and have to run the whole store? Because then I could understand the “I don’t want to be here” tone he have. Well now that I’m done with this nonsense and complaint I will hang up now.. poor guy should just stay home.. today 11/26/23 10:16am to now 10:28am

Nov 26, 2023 · Stephona Walkes

Got some loaded struts. Great service!

Oct 25, 2024 · Jacquelyn Sanchez

I’ve recently purchased a used car as a first time car owner I entered auto zone and was greeted by a manager who introduced himself as Brian. He was very helpful and knowledgeable I needed all of my brakes and rotors and also a battery for my car. I didn’t know much so Brian suggested I go for a three year warranty battery opposed to the 2 year warranty battery. Being that the price difference was only about $20 which made very good sense to me. I would definitely come back and see Brian for anything else I need for my car.

Sep 17, 2023 · Bella Bell

The staff is very professional and helpful. Everything that I needed for my car, they had in stock. The prices are very reasonable. Outside the store, I met a mechanic named Black, not only is he good on cars, he is a really nice person. Great place.

Aug 06, 2023 · Kim