AutoZone Auto Parts

Subject: Unprofessional Behavior by Employee Store Location: 1445 N Citrus Ave Covina, CA 91722 United States Date: September 5,2024 Employee Name: opening manger / Morning Shift manger "I recently visited the AutoZone store at 1445 N Citrus Ave Covina, CA 91722 United States ………. and had a disappointing experience with one of the employees. While I was purchasing my items, the employee made a comment that I found disrespectful and unprofessional. The comment was very out of pocket . I felt insulted, disrespected and offended and believe that this behavior is unacceptable from a customer service representative. I hope that the store will take my experience seriously and address this issue with the employee. I would appreciate a response regarding the actions taken to ensure that customers receive respectful treatment in the future. Rating: 1

Sep 05, 2024 · Jesus “Deigo” Hernandez

Carlos and his team were very welcoming/inviting upon walking in. They listened to me explain my needs and were very good at providing a solution in a quick manner. All employees were more than willing to try and help as well. Highly recommend this location over others near by.

Dec 22, 2023 · Christopher Barrentine

I called the store they were very prompt show that they cared for the customer first

Oct 26, 2024 · John Rubio

The guys at this location were great! My car battery died while visiting friends and I needed jumper cables, it was 950pm and I was 10 minutes away. I borrowed friends car and drove to AutoZone right away. I called ahead to let them know I was on my way and they stayed open a few minutes after 19pm (closing time) to accommodate my emergency. Thank you AutoZone on Citrus, you guys were lifesavers (I had two teenage boys I needed to get home!)!

Dec 02, 2023 · Christopher Manning

this might seem a simple review, but I do truly thanking Carlos, the store manager for literally helping me out installing car's battery. I was frustrated due to how in the other Autozone store (in badillo st) the worker there didn't seem willing to help me doing this simple task. I don't know anything about car, so I really appreciate Carlos quick reaction to just help me without wasting my time. So if you are like me (just want to do simple task like installing car's battery but do not know enough how to do it) , go here, ask for Carlos, and he will help you. Do not go to the other Autozone store (in Badillo street).

Jun 11, 2024 · emul