Auto Image Collision & Glass

Welcome to Auto Image Collision & Glass, located at 45959 OH-681, Coolville, OH 45723, USA. Operating within the Auto Repair Stations category, Auto Image Collision & Glass appears to offer services related to auto collision repair and auto glass replacement. However, it is crucial for local users to be aware that the recent online customer reviews paint a concerning picture regarding their professionalism, customer service, and communication practices.

The provided customer reviews focus heavily on negative interactions and do not offer any insights into the physical environment of Auto Image Collision & Glass. Therefore, it is not possible to describe the shop's facilities or atmosphere based on the available information. Potential customers should be aware that the primary feedback revolves around the conduct of the staff and the handling of service inquiries.

Based on the limited and overwhelmingly negative customer reviews, the services that Auto Image Collision & Glass purportedly offers include:

• Auto Collision Repair: One customer initially contacted the business to inquire about collision repair work for their vehicle. The initial phone conversation seemed promising, with a staff member indicating that the work could be done. However, subsequent interactions were highly negative.
• Auto Glass Services (Implied): The name of the business includes "Glass," suggesting that they likely offer services related to auto glass, such as replacement or repair. However, the customer reviews do not provide specific details about these services.
• Potential Custom Work: Another customer reached out regarding work on a 1978 truck bed, indicating that the shop might consider custom or specialized auto body work. However, their experience highlights a significant lack of follow-through.

The customer feedback reveals several alarming features and practices associated with Auto Image Collision & Glass:

• Extreme Unprofessionalism: Multiple aspects of the reported customer interactions indicate a severe lack of professionalism. This includes laughing at a lost customer, displaying a hostile attitude, using offensive language in front of children, and making implied physical threats.
• Rudeness and Poor Customer Service: One reviewer explicitly stated that they wouldn't recommend the business based on professionalism alone. The account details a rude reception upon calling for directions and a continued negative attitude during an in-person encounter.
• Failure to Assist Lost Customers: Instead of providing helpful directions to a customer who was having trouble finding the shop, a staff member reportedly laughed at them. This lack of basic customer care is highly concerning.
• Aggressive and Threatening Behavior: The account of a staff member repeatedly using offensive language and picking up a car filter in a threatening manner towards a customer is deeply disturbing and indicates a potentially unsafe environment. This behavior occurred in the presence of children.
• Lack of Follow-Through and Poor Communication: A customer who inquired about custom work on a truck bed reported a complete lack of response after sending photos as requested. The one-and-a-half-year silence demonstrates a severe lack of communication and disregard for potential customers.
• Difficulty in Locating the Business: The need for a customer to call for directions after being unable to find the shop suggests a potential issue with signage or clear visibility of the business location, especially for those unfamiliar with the area.

Currently, there is absolutely no positive feedback or promotional information available for Auto Image Collision & Glass based on the provided customer reviews. The existing testimonials are overwhelmingly negative and serve as a strong warning to potential customers. The reported behaviors and lack of service responsiveness raise serious concerns about the reliability and safety of engaging with this business. Local users should be extremely cautious and consider these experiences before deciding to seek services from Auto Image Collision & Glass. It would be prudent to explore alternative auto repair and glass service providers in the Coolville, OH area.

In conclusion, the recent customer reviews for Auto Image Collision & Glass in Coolville, OH, paint a very negative picture. Reports of extreme unprofessionalism, rudeness, threatening behavior, and a complete lack of communication regarding service inquiries should be a significant concern for local users. Based on this information, it is difficult to recommend Auto Image Collision & Glass for any auto repair or glass services. Potential customers are strongly advised to consider these serious issues and explore other, more reputable options in the area to ensure a positive and safe service experience.