Auto Body & Repair Shop Tempe

For local users in Tempe, Arizona, seeking an auto body and repair shop, Auto Body & Repair Shop Tempe, located at 5245 S Kyrene Rd Suite 27, Tempe, AZ 85283, USA, operates within the Auto Repair Stations category, offering a range of services related to vehicle bodywork and general repairs. They can be contacted at (480) 876-3772 or via their mobile number at +1 480-876-3772. Online reviews present a mixed picture of customer experiences, highlighting both positive outcomes and significant areas of concern.

Details about the specific environment of Auto Body & Repair Shop Tempe are not extensively described in the provided reviews. However, we can infer that it is a facility equipped to handle collision repairs, bodywork, painting (as evidenced by the rim painting service), and potentially general mechanical repairs. The mention of insurance involvement in one review suggests they are likely accustomed to working with insurance companies to process claims. The fact that one customer's car was there for a while due to insurance and parts indicates a standard repair process that can be influenced by external factors.

The services offered by Auto Body & Repair Shop Tempe appear to be comprehensive, encompassing both auto body work and general repairs. Based on the customer reviews, these services include:

• Collision Repair: Handling significant damage resulting from accidents, as indicated by the Jeep Compass repair.
• Auto Body Work: Repairing dents, scratches, and other damage to a vehicle's body panels.
• Painting Services: Including full vehicle painting and specialized painting services like rim painting.
• Windshield Replacement: Offering replacement of damaged windshields.
• General Mechanical Repairs: While not the primary focus implied by the name, the negative review suggests they also undertake general repairs, as a "major part missing" was discovered underneath the car after their service.
• Insurance Claim Processing: Likely assisting customers with navigating the insurance claim process for accident repairs.

The features of Auto Body & Repair Shop Tempe, as reflected in the customer reviews, present a stark contrast:

Positive Features:

• Prompt Intake: One customer with significant front-end damage reported being taken in "right away," suggesting efficient initial processing.
• Constant Communication: The same positive reviewer appreciated receiving "constant updates," indicating good communication regarding the progress of the repairs.
• High-Quality Bodywork and Painting: This reviewer was extremely satisfied with the results, stating their car looked "even better than when I originally bought it" after significant damage, rim painting, and windshield replacement.
• Potential for Restoring Vehicle Appearance: The positive experience highlights their ability to restore a vehicle to a like-new condition, even after substantial damage.

Negative Features and Concerns:

• Potential for Missing Parts After Service: One customer reported a "major part missing" after their car was repaired, which was only discovered by a third-party tire shop.
• Poor Attention to Detail: The same negative review mentions missing screws on a part behind the tire, causing it to flap around, and a missing windshield fluid cap that the shop was aware of but didn't promptly replace.
• Lack of Follow-Up and "Ghosting": The negative reviewer stated that Samantha from the shop "completely ghosted" them regarding the promised windshield fluid cap replacement, despite multiple attempts to communicate.
• Questionable Authenticity of Some Reviews (Customer Perception): The negative reviewer expressed a feeling that some of the positive reviews might not be genuine, indicating a potential concern about the reliability of online feedback.
• Protracted Repair Times (Potentially): While attributed to insurance and parts in one case, the delay was still a point of frustration for the customer.
• Difficulty in Rectifying Issues: The negative reviewer's multiple attempts to resolve the missing parts and follow-up issues before posting the review suggest a lack of responsiveness or willingness to address customer concerns effectively.

Currently, there is no explicit promotional information available for Auto Body & Repair Shop Tempe in the provided data. In the absence of specific promotions, potential local users would need to weigh the contrasting customer experiences to determine if the potential benefits align with their needs and risk tolerance. The positive review showcases their capability for high-quality bodywork and good communication in at least some instances, while the negative review raises serious concerns about thoroughness, attention to detail, and customer service follow-up.

As an Auto Repair Station with a focus on auto body work, Auto Body & Repair Shop Tempe likely offers a range of services including:

• Collision Damage Repair: Addressing structural and cosmetic damage resulting from accidents.
• Frame Straightening: Correcting damage to a vehicle's frame to ensure proper alignment and safety.
• Body Panel Repair and Replacement: Fixing or replacing damaged fenders, doors, bumpers, and other body components.
• Painting and Refinishing: Matching and applying paint to repaired or replaced body panels, as well as offering custom painting services like rim painting.
• Windshield and Glass Replacement: Replacing damaged windshields, side windows, and rear windows.
• Dent and Scratch Removal: Addressing minor cosmetic damage to restore a vehicle's appearance.
• Bumper Repair and Replacement: Fixing or replacing damaged front and rear bumpers.
• Alignment Services: Ensuring proper wheel alignment after body repairs that might affect it.
• Working with Insurance Companies: Assisting customers with the claims process to facilitate repairs.
• Potentially some general mechanical repairs: As suggested by the issue with the missing undercarriage part.

In conclusion, Auto Body & Repair Shop Tempe presents a complex picture for local users in Tempe, Arizona. While one customer experienced excellent results in terms of bodywork and communication after a significant collision, another reported serious issues with missing parts, poor attention to detail, and a lack of follow-up on promised resolutions. This stark contrast in experiences suggests that the quality of service and customer care might be inconsistent. Potential customers should carefully consider these differing accounts and perhaps seek additional recent reviews or consider getting multiple quotes from different shops before entrusting their vehicle to Auto Body & Repair Shop Tempe. The lack of specific promotional information further emphasizes the need for thorough research based on available feedback.