Auto Body Express Collision

Auto Body Express Collision, located at 517 W Interstate Rd, Addison, IL 60101, USA, operates as an Auto Repair Station specializing in auto body and collision repair services. Their name suggests a focus on efficient and timely restoration of vehicles following accidents or general wear and tear to the body. For local users in Addison seeking to repair damage to their vehicle's exterior, including paintwork, dent removal, and structural repairs, Auto Body Express Collision presents itself as a potential service provider.

Potential customers can contact Auto Body Express Collision at (630) 543-4455 or through their mobile number, +1 630-543-4455. These contact details can be used to inquire about their range of services, request estimates for repair work, or schedule appointments. As an Auto Repair Station focused on collision and bodywork, they likely cater to a variety of vehicles, including cars and trucks.

The environment of Auto Body Express Collision would typically include a workshop equipped for auto body repairs. This might involve paint booths for refinishing vehicles, frame straightening equipment for structural damage, welding tools, and areas for body panel repair and replacement. A clean and organized shop can indicate a professional approach to their work. Customers might also expect an office or reception area for discussing their repair needs and handling paperwork.

Based on the customer reviews, the services offered at Auto Body Express Collision encompass a range of bodywork and painting services. One positive review mentions work done on a Freightliner truck, including hood reinforcement, damage repair, and the installation of headlights, LEDs, a chrome grill, and a bug deflector. This indicates their capability to handle repairs on larger vehicles and perform customization work. The fact that the customer intends to do more business with them suggests satisfaction with the quality and scope of their services.

However, another review presents a significantly negative experience, particularly concerning the repair and painting of a classic International Scout. This customer reports poor paint quality with visible sand marks and overspray, poor communication, and a substantial delay in the completion of the work (six months instead of the promised three). The reviewer also claims that undercoating was promised but instead, other undercarriage components like shocks and the engine were painted. Based on this experience, the reviewer strongly advises against taking vehicles, especially classic cars, to this shop.

Features of Auto Body Express Collision, as suggested by the reviews, are somewhat contradictory. On the positive side, they are described as a hard-working, family-owned and operated business offering competitive prices and the ability to handle complex repairs and installations on trucks. The willingness to work with customers to make jobs affordable is also mentioned as a positive feature. On the negative side, the poor paint job, poor communication, and significant delays reported by another customer, especially with a classic car, raise serious concerns about their quality control and project management, at least in that particular instance.

Promotional information is not explicitly mentioned in the reviews. The positive review does note "very competitive prices to make the job affordable," which could be considered a form of price-based promotion. To learn about any specific discounts, specials on collision repairs, or other promotional offers, local users would need to contact Auto Body Express Collision directly.

Given the conflicting customer experiences, local users in Addison, IL, should approach Auto Body Express Collision with caution and consider both perspectives. While one customer was extremely happy with the work done on their truck, another reported a very negative experience with a classic car, citing poor quality and service. This discrepancy suggests that the quality of work and customer satisfaction might vary. It would be prudent for potential customers to thoroughly discuss their specific repair needs, request detailed estimates, and possibly seek references or additional reviews before entrusting their vehicle to this shop, especially for specialized work like classic car restoration or painting.

For truck owners, the positive review is encouraging, indicating a potential expertise in handling repairs for larger vehicles. However, even for truck repairs, it would be wise to have clear communication and expectations set regarding the scope of work, timeline, and final cost. For owners of standard cars or classic vehicles, the negative review serves as a significant warning, highlighting potential issues with paint quality, communication, and project completion times.

In conclusion, Auto Body Express Collision in Addison, IL, operates as an Auto Repair Station specializing in auto body and collision repair. While they are described as a hard-working, family-owned business with competitive pricing and the ability to handle truck repairs and customization, a concerning negative review highlights issues with paint quality, communication, and timelines, particularly with a classic car. Local users should carefully consider these contrasting experiences and conduct thorough due diligence before deciding to use their services.