Audi Meadowlands Service

Have been very loyal to the brand and on my 6th Audi, but my experience with Audi Meadowlands Service has been atrocious. I’ve driven my 2021 SQ8 6 times this year and 4 of them have been to this service center due to loss of coolant. They not only have been unable to identify the issue, they are incapable or communicating. This time they’ve had the vehicle for over a week. Called on Saturday and my rep wasn’t working so they left a note to call me back. No call. Followed up Monday afternoon and they still didn’t know what the issue is or can give me a report on progress. Called Tuesday evening, the receptionist wouldn’t put me through to the rep because the “vehicle is not ready”, I replied this is an unacceptable answer and she finally put me through which he told me that they are still running tests. I asked what they’re looking into but he had no notes and the technicians were gone. When you spend this kind of money on a vehicle I’d expect the service and professionalism to be outstanding, Audi should be ashamed. Update: A week later they still have not took it for a test drive. The representative stated that he would call me back that day with a full report on what they completed, yet no call. It has now been two weeks and all they’ve done is check for leaks.

Mar 22, 2025 · Anthony Cerbone

I have a 2020 Audi, and my sunroof started leaking. I took it to Audi Meadowlands, where I paid $2,600 to get it fixed a year ago. My service representative, Demetri, was wonderful and provided great customer service, but unfortunately, he works for the wrong company. Now, the leak is worse than ever. When I returned, they said I need to pay another $5,500 for some rubber components or other parts. It’s unfair to have to return for the same issue and then be asked to pay double the price. Although Demetri’s customer service was excellent, the problem was never fixed, and the situation has only worsened. This place is the worst! They don’t actually fix your car; they just take your money and then want to charge you even more later. I feel like they’re lying to get more out of me. It’s a shame they’re still in business, and I’m considering taking legal action. Please be cautious and don’t take your car here if you don’t want to get gypped with false claims and shoddy work!

Nov 29, 2024 · Ernestina Martinez

Do not waste your time here if your car is still drivable and do not have an appointment. Not only is the location horribly laid out/designed, there not trust worthy because they are not upfront with their pricing and scheduling of your time. They change estimates atleast 5 times upwards before your final bill and tell you they will look at your that same day when they truly can’t and make it so your car stays over night. If you need to ultimately take your car to an Audi Service Center just try to find the next close by Audi Service Shop because you will be highly disappointed of the experience.

Jan 10, 2025 · John Ramirez

No review is needed or necessary for this unprofessional place of what is called a business, there is a customer service guy name Robert Cordero who is smooth talking and saying nothing. I took my car there for the first time I usually go to the Audi Service Center in Milburn/Maplewood. They said they fixed my car which was suppose to be the engine belt, I spoke to both managers Courtney and Bill (I'm not sure what was fixed) the spring fell from under my car 2 days after picking my car up Bill told me his version of what happened with the spring falling from under my car while I was driving my family to work and school, He said there was a hairline crack that no one could see and it must have expanded when letting my car down from the lift. Of course they charged me additional to fix it (because I couldn't drive the car to take it somewhere else). I kept asking for the pictures of what was fixed and they told me for 2 weeks they would send them to me after asking for about 3 weeks for the pictures the receptionist was told to tell me they don't take pictures of cars before or after they fix them so I'm not sure if I have new or used parts under my car!!!! This place is so unprofessional I would never go back nor refer anyone there!!! Robert Cordero is a liar who tried to get me to pay $5,000 for something that I didn't need fixing! Bill and Courtney made me promises they didn't keep and refuse to talk to me as a concerned customer over the phone so If you need to get your point across you have to literally go there in person so they can take you seriously!!! My car is still making a noise after they say they test drove it!! Eventually I will have to spend more money to have another mechanic look at my car!!!! They're not registered with the Better Business Bureau!!! THIS PLACE IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oct 15, 2024 · Robin Gamble

Horrible place to take your precious car. My son had issue with bluetooth and a/c vent. It took 7 weeks for them to fix it. I had no idea what took this long for them. They don't call for any updates, and never answer your calls. Rob the service guy was not cooperative but full of attitude. I also had my daughter's car to get fixed for bluetooth and Demitry helped us. He was much better and we got services rendered within 3 days. People that gave more than 3 stars must be family members or employess. This Audi service place is not worth to take stress, spend money. They hardly washed our cars, but gave us dirty. Also I noticed there was a scratch on my son's car. Courtney was not nice too, indeed no one is nice or polite there except Demitry. DON'T TAKE YOUR CAR THERE. Save yourself time, hassel and worst badass expericence.

Aug 20, 2024 · Sara Khan