Arrow Distributing Inc

Arrow Distributing Inc., located at 3939 E 14th St, Des Moines, IA 50313, USA, operates as a significant wholesale distributor within the automotive and recreational vehicle industries. While the platform category provided is "Auto Repair Stations," it's important to clarify that Arrow Distributing Inc. primarily functions as a supplier of parts and services to businesses, rather than directly repairing individual consumer vehicles. Specifically, they are a major distributor of RV (Recreational Vehicle) and mobile home parts, serving a crucial role in the supply chain for various **auto repair stations**, dealerships, and service centers that cater to RVs and mobile homes.

The **environment** at Arrow Distributing Inc. is characteristic of a large-scale wholesale operation. As a distribution center, the facility is designed for efficient warehousing, inventory management, and logistics. This means large storage areas for a vast array of RV and mobile home parts, organized to facilitate quick picking and packing for orders. The environment would be optimized for business-to-business interactions, with dedicated areas for order processing, customer service representatives who handle dealer inquiries, and potentially a showroom for showcasing new products to their commercial clients. While not a typical walk-in retail auto parts store for the general public, the focus is on a professional and streamlined operation to ensure their dealer network receives products promptly and accurately. Customer reviews mentioning "Amazing staff - pleasure to do business with" highlight a positive and supportive atmosphere within their B2B interactions, underscoring their commitment to strong customer service even in a wholesale setting.

As a specialized entity within the broader context of **Auto Repair Stations** (by supplying them), Arrow Distributing Inc. provides a comprehensive range of **services** and goods tailored for the RV and mobile home industry. Their core offerings include:

• Wholesale Distribution of RV and Mobile Home Parts: This is their primary service. They stock and distribute a vast inventory of parts, components, and accessories essential for the repair, maintenance, and enhancement of RVs and mobile homes. This includes everything from engine components and electrical systems to plumbing, appliances, and interior furnishings specific to recreational vehicles.
• Delivery Services: Arrow Distributing emphasizes their own vehicle fleet for delivering products directly to their dealers, ensuring products arrive in resale condition and as quickly as possible. This is a critical service for the efficiency of the "auto repair stations" they supply.
• Dealer Support and Business Solutions: Beyond just supplying parts, they offer support to their dealer network. This can include:
  • Sales Flyers & Email Blasts: Providing competitive pricing and additional specials to help dealers remain competitive and profitable.
  • Merchandising Expertise: Assisting dealers with store signage, navigation, layout, and displays to optimize product promotion and sales within their retail spaces.
  • Technology Solutions: Informing dealers about the latest tools and software to help them operate their businesses more efficiently, including new dealership software integrations for automated ordering and receiving.
• Educational Seminars and Events: They host events like "The Best Buying Opportunity of the Year," which are packed with educational seminars to increase product knowledge and introduce sales and service strategies for their dealer network.

Several key **features** distinguish Arrow Distributing Inc. in its role as a vital supplier to **auto repair stations** and dealerships. Firstly, their **extensive product offering** for RVs and mobile homes is a significant advantage, ensuring that their clients have access to a wide range of necessary parts. Secondly, their strong emphasis on **superior customer service** is a core differentiator, as highlighted by a customer describing them as "Amazing staff - pleasure to do business with." They aim to make every interaction positive and exceed expectations. Thirdly, their **family-owned heritage** since 1980, with a commitment to Midwestern values, suggests a strong foundation of integrity and reliability. Fourthly, their **dedicated delivery service** using their own vehicles ensures efficient and reliable product delivery, which is crucial for repair shops that rely on timely parts arrival to complete jobs. Finally, their **commitment to supporting their dealers' success** through merchandising expertise, technology solutions, and educational opportunities demonstrates a partnership approach that extends beyond simple transactions, making them a valuable resource for businesses in the RV and mobile home repair sector. However, it's worth noting the customer feedback about "wait time for service is over a week out" and difficulty canceling, which suggests that while their B2B customer service is generally strong, there might be logistical challenges or specific departments where responsiveness could be improved.

Regarding **promotional information**, Arrow Distributing Inc. primarily focuses its promotions on its business clients rather than individual consumers. Their promotional efforts are designed to enhance the profitability and efficiency of the **auto repair stations** and dealerships they serve. Key promotional strategies include:

• Competitive Pricing and Special Offers: Regularly providing "everyday pricing keeps our dealers competitive and profitable" and offering "additional specials with our sales flyers" and seasonal sales.
• Dealer Events and Trade Shows: Hosting and participating in industry events that offer "the best buying opportunity of the year," including special pricing, educational seminars, and networking opportunities. They even offer VIP transportation services to these events for their valued dealers.
• Technology and Business Solutions: Promoting their assistance with "advanced online ordering solutions," "store merchandising solutions," and "new dealership software integrations" to help their clients streamline operations and increase sales.
• Commitment to Not Competing Online: A significant promotional point for their dealers is that Arrow Distributing does not sell direct to consumers online, ensuring they do not take business away from their customers.