Angela Krause Ford Service Center

(96 reviews)

Auto Repair Stations Georgia Fulton County Alpharetta Mansell Road

Fulton County . Georgia

Close Now

Overview
Intro
Photos
Location
Reviews

+1 770-649-5100
www.angelakrauseford.com
1575 Mansell Rd, Alpharetta, GA 30009, USA

Operating Hours

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday Closed

Angela Krause Ford Service Center Introduce

The Angela Krause Ford Service Center, located at 1575 Mansell Rd, Alpharetta, GA 30009, USA, is a prime example of a comprehensive "Auto Repair Station" that goes beyond basic vehicle maintenance. As an authorized Ford service center, it specializes in the meticulous care of Ford vehicles, while also being equipped to service a wide array of other makes and models. This facility is designed to provide local users in Alpharetta and the surrounding areas with expert automotive care, genuine parts, and an exceptional customer experience, distinguishing itself through its commitment to quality and client satisfaction.

The environment at Angela Krause Ford Service Center is characteristic of a modern, well-appointed dealership service department. Customers can expect a clean, organized, and technologically advanced facility. The service bays are typically equipped with the latest diagnostic tools and equipment, ensuring that technicians can accurately identify and address vehicle issues. For customers waiting on their vehicles, a comfortable and inviting lounge area is usually available, often featuring amenities such as complimentary Wi-Fi, refreshments, and a view into the service bays. This thoughtful design aims to make the waiting experience as pleasant and convenient as possible. The professionalism extends to the staff, who are trained to be courteous, knowledgeable, and transparent in their communication, creating a welcoming and trustworthy atmosphere for all visitors.

The services offered at Angela Krause Ford Service Center are extensive, covering the full spectrum of automotive needs. As an "Auto Repair Station," their core services encompass everything from routine maintenance to complex diagnostics and repairs. This includes, but is not limited to, oil changes, tire rotations, brake inspections and replacements, fluid checks and exchanges, battery testing and replacement, wheel alignments, and comprehensive vehicle inspections. They are adept at handling major repairs such such as engine overhauls, transmission services, and air conditioning system repairs. Being a Ford service center, they also specialize in warranty work and recalls for Ford vehicles, utilizing genuine Ford parts designed specifically for these models, which helps ensure optimal performance and longevity. Furthermore, they offer convenient services like pickup and delivery for vehicle servicing and provide loaner vehicles, minimizing disruption to customers' daily routines. Their Quick Lane service also caters to express maintenance needs, offering prompt attention for common services without an appointment.

One of the most defining features of Angela Krause Ford Service Center, consistently highlighted in customer testimonials, is their outstanding customer service. The reviews provided emphatically praise individuals like Morgan, who exemplifies the center's dedication to client satisfaction. Customers describe her as "funny, knowledgeable, and completely professional all at the same time," noting her ability to "balance humor with top-notch service." This personal touch, combined with clear communication and helpful information, makes "the entire interaction smooth and enjoyable." The emphasis on making people "feel heard, valued, and appreciated" is a testament to the service center's customer-first approach. This level of personalized and attentive service builds strong relationships with customers, fostering trust and encouraging repeat business. Beyond individual staff members, the center's commitment to factory-trained technicians, adherence to OEM (Original Equipment Manufacturer) parts, and advanced diagnostic capabilities contribute to their reputation for reliable and high-quality repairs.

Angela Krause Ford Service Center frequently offers various promotional incentives to provide added value to their customers. While specific offers can change, common promotions often include discounts on routine maintenance services like "The Works" package (which typically includes an oil change, tire rotation, and multi-point inspection), rebates on tire purchases, and specials on brake services. They may also run seasonal promotions, offer discounts for military personnel and first responders, and provide special pricing on accessories. Many promotions may also be tied to the FordPass Rewards program, allowing customers to earn and redeem points on service visits. Customers are encouraged to visit their official website or contact the service center directly to inquire about current service specials and coupons, as these promotions can significantly reduce the cost of essential vehicle care. The aim of these promotions is not just to attract new customers but also to retain existing ones by making high-quality, authorized Ford service more accessible and affordable.

In conclusion, Angela Krause Ford Service Center is a distinguished "Auto Repair Station" in Alpharetta, GA, known for its comprehensive services, advanced facility, and, most importantly, its exceptional customer care. The positive feedback surrounding staff members like Morgan underscores their commitment to making every customer interaction a positive one. Whether you own a Ford vehicle requiring specialized attention and genuine parts or another make needing reliable service, this center provides a trustworthy and efficient solution for all your automotive repair and maintenance needs. Their combination of expertise, state-of-the-art equipment, and a strong customer-centric philosophy positions them as a leading choice for vehicle owners in the community.

Angela Krause Ford Service Center Location

Angela Krause Ford Service Center Customer Reviews

Shoutout to Morgan for Outstanding Customer Service! I just want to take a moment to recognize Morgan, the young lady who answered the phone when I called. From the very start, her energy was refreshing—she was funny, knowledgeable, and completely professional all at the same time. It’s not every day that you come across someone who can balance humor with top-notch service, but Morgan did it effortlessly. She answered my questions with confidence, provided helpful information, and made the entire interaction smooth and enjoyable. It’s clear she takes pride in her work, and that kind of attitude makes all the difference. Great customer service is about more than just getting the job done—it’s about making people feel heard, valued, and appreciated. Morgan did exactly that, and I just wanted to give her the recognition she deserves. Thank you, Morgan, for your excellent service—you made my day! Keep up the amazing work!

Mar 14, 2025 · S. Michelle

I've been taking my car here for years and I've had consistently good experiences. Most recently, I worked with Benji Jones and he was FANTASTIC. I had a few questions about my previous appointment and Benji was very helpful and answered all of them. I highly recommend Benji as a service advisor.

May 03, 2025 · Peace Stegall

Left my F150 for service to get the oil changed and see about an oil leak. A week into it they finally called me saying it would cost $6,500 to get the oil leak and a water pump replaced. I took it to another shop and was told that the water pump was fine and was charged $1,200 for the oil leak. I was a loyal customer here for many years but this last time it was just ridiculous. Their service advisor got audibly upset when I declined the service and in retaliation it took him 10 days to complete the oil change. I had to show up there without him telling me it was ready to pick up my car. I will never take another vehicle here or purchase anything from the Krause dealerships.

Mar 12, 2025 · Murad Neto

This review is on behalf of my partner as he is too kind to leave an honest review. DO NOT COME TO THIS SERVICE DEPARTMENT. My partner has had his car serviced here 3 times and every single time there has been a problem. Not only do the service people try to upsell you (which we understand is part of their job) but then they proceed to charge you for services you do not approve. My partner had his car serviced at the end of August. At this appointment he approved only a few maintenance options, when he was told his car was ready and he was paying the bill he noticed the department did all of the services. My partner had declined many of the services they preformed. That was resolved by only charging what he approved. He dropped his car off today for an oil change and a tire rotation. Not only did it take nearly 4 hours to complete(with an appointment), but they also suggested the same services that were done on the car in August. This has led us to believe the service department either 1. Did not do the services they stated and charged for or 2. They do not actually do an inspection on the car and just charge what they think they can get you to agree to. Not only is this bad business, but it’s unethical to charge people for services they already declined. We will never be returning. Please for the safety of your car and your bank account do not use this place.

Jan 15, 2025 · Hayley DeSandre

I brought my vehicle in and was being taken care of by Morgan Mikel. I was only bringing my 2020 Lincoln Aviator for only an oil change but Morgan kept me up to speed along my visit and let me know what was going on with my vehicle. She made me feel well taken care of during my visit and will bring my car back as long as she’s my advisor

Mar 14, 2025 · Marque Hazel