Altec Service Center

Welcome to Altec Service Center, an Auto Repair Station located at 1041 S 86th St in Tampa, Florida, which appears to offer mobile repair services. As a provider within the Auto Repair Stations category, Altec Service Center aims to bring automotive or equipment repair services directly to the customer. However, the limited available customer reviews paint a concerning picture, detailing instances of extremely disruptive service timing, poor communication leading to wasted time and charges for no work performed, and a lack of responsiveness from management. Potential customers should carefully consider these serious allegations before engaging Altec Service Center for their repair needs.

Information regarding the typical environment of Altec Service Center's physical location in Tampa is not provided in the available reviews. However, one review details a mobile service experience, which inherently lacks the controlled environment of a traditional garage. This particular account describes a technician arriving significantly late for a scheduled mobile service appointment. Furthermore, the technician reportedly had limited tools due to his work truck being down, which raises questions about the preparedness and professionalism of their mobile service operations. The fact that the technician allegedly asked the customer to leave while he worked on the machine, followed by no actual work being done and a substantial charge, further suggests a problematic service protocol. The other review describes Altec personnel arriving at a residential location in Cape Coral at midnight to perform work that involved digging, causing significant disturbance to a family with young children, including a newborn. This indicates a severe lack of consideration for customers and the surrounding community regarding the timing of their services. Given these accounts, potential customers should not assume a professional or considerate service environment, especially for mobile repairs or services conducted outside of typical business hours.

Based on the limited and negative customer feedback, it is challenging to provide a comprehensive and positive overview of the services offered by Altec Service Center within the Auto Repair Stations category. The reviews highlight specific instances that suggest potential shortcomings in their service delivery and customer interaction:

• Mobile Service: One review explicitly mentions utilizing their mobile service option for equipment repair. This indicates that bringing their services directly to the customer is part of their business model. However, the experience described was overwhelmingly negative.
• Equipment Repair: The same mobile service review specifies that the work was intended for a "machine," suggesting they may handle repairs for various types of equipment in addition to or instead of standard vehicles. It is unclear from this review what kind of equipment they typically service.
• Potentially General Auto Repair: As they are categorized as an Auto Repair Station, they may also offer standard auto repair services at their physical location in Tampa, although no reviews specifically mention this. The focus of the negative feedback is on their mobile service and disruptive after-hours work.

The features of Altec Service Center, as perceived by the reviewed customer experiences, are predominantly negative:

• Extremely Disruptive Service Timing: Arriving at a residential location at midnight to perform noisy work demonstrates a severe lack of consideration for the customer and their neighbors.
• Poor Communication: The mobile service technician's failure to call upon arrival at a locked gate, despite being instructed to do so, indicates poor communication and a disregard for the customer's instructions and time.
• Lateness and Wasted Time: The technician arriving 45 minutes late for a scheduled appointment further highlights a lack of punctuality and respect for the customer's schedule.
• Lack of Preparedness: The technician having limited tools due to his work truck being down raises concerns about their operational efficiency and preparedness for service calls.
• Charging for No Work Performed: Billing a customer $505 for a service call where no actual work was done and the technician essentially asked the customer to leave is highly unprofessional and unethical.
• Lack of Responsiveness from Management: The customer's attempt to resolve the issue by contacting the boss, Chris, via message, with no response received, indicates poor customer service and a lack of accountability from management.

Currently, there is no information available online regarding any promotional offers from Altec Service Center. Given the severely negative nature of the only two customer reviews found, it is unlikely that they are actively promoting their services or have a strong focus on customer satisfaction. Auto repair stations sometimes offer discounts for new customers, seasonal specials, or package deals. However, in the case of Altec Service Center, potential customers would be strongly advised to prioritize addressing the serious concerns raised in the existing reviews before considering any potential promotions, should they exist. It would be prudent to seek services from auto repair stations with a more established history of positive customer feedback and reliable service.

In conclusion, Altec Service Center, located in Tampa, Florida, and offering mobile services, has received alarmingly negative feedback from the limited customer reviews available. These reviews detail instances of extremely disruptive service timing, poor communication leading to wasted time and charges for no work, and a lack of management responsiveness. Potential customers in the Tampa area seeking auto or equipment repair services, especially mobile services, should be extremely cautious when considering Altec Service Center. The reported issues raise significant concerns about their professionalism, reliability, and customer service practices. It would be highly recommended to seek alternative Auto Repair Stations with a more positive and trustworthy reputation to ensure a satisfactory and professional service experience.