Advance Auto Parts

Advance Auto Parts ico

(152 reviews)

Auto Repair StationsTennesseeWarren CountyMcMinnvilleNorth Chancery Street

Warren County . Tennessee

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  • Intro
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  • Location
  • Reviews
  • +1 931-473-3113
  • stores.advanceautoparts.com
  • 627 N Chancery St, McMinnville, TN 37110, USA

Operating Hours

Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 9:00 AM - 8:00 PM

Advance Auto Parts Introduce

Advance Auto Parts, a nationally recognized retailer within the Auto Repair Stations category, is located at 627 N Chancery St, McMinnville, TN 37110, USA. This store, like other Advance Auto Parts outlets, primarily serves as a provider of automotive parts, accessories, and a range of in-store services. For direct contact, the store can be reached at (931) 473-3113 or via mobile at +1 931-473-3113.

Environment and Accessibility

The Advance Auto Parts store in McMinnville is situated on N Chancery Street, a location that generally suggests ease of access for residents of McMinnville and surrounding areas. Typically, Advance Auto Parts stores are designed to be well-lit and stocked with a wide variety of automotive components, tools, and chemicals, organized into distinct aisles for convenient Browse. They usually feature a customer service counter where staff can assist with part look-ups, processing transactions, and offering specialized in-store services. However, the provided customer feedback offers a specific insight into the environment of this particular location, describing the "Store is a mess, smells terrible," which suggests that the actual condition may deviate from the typical corporate standard for cleanliness and organization, potentially impacting the overall customer experience upon entry.

Comprehensive Services and Goods for Sale

As an Auto Parts Store operating under the umbrella of "Auto Repair Stations," Advance Auto Parts, including this McMinnville location, fundamentally provides a broad array of products essential for vehicle maintenance and repair. These typically include:

  • Vehicle Parts: A vast selection of components such as alternators, starters, batteries, brake pads and rotors, oil filters, air filters, spark plugs, belts, hoses, and suspension parts.

  • Fluids and Chemicals: Various types of motor oils, transmission fluids, coolants, brake fluids, power steering fluids, fuel additives, cleaning products, and car care supplies.

  • Tools and Equipment: Ranging from basic hand tools and wrenches to more specialized diagnostic tools, jacks, and safety equipment, catering to both DIY mechanics and professional repair shops.

  • Accessories: Including items like floor mats, seat covers, lighting, interior electronics, and exterior styling products.

In addition to product sales, Advance Auto Parts commonly offers several complimentary in-store services that aim to assist customers with their automotive needs:

  • Battery Testing and Installation: Often including free in-store battery checks and installation of new batteries purchased from the store for most vehicle types.

  • Check Engine Light Scanning: Utilizing OBD-II diagnostic tools to read trouble codes from a customer's vehicle, providing insights into why the check engine light is illuminated.

  • Starter and Alternator Testing: Ability to test these key electrical components off the vehicle to help diagnose starting or charging system issues.

  • Loaner Tool Program: Allowing customers to borrow specialized tools with a refundable deposit for specific repair jobs.

  • Wiper Blade Installation: Assistance with installing new wiper blades purchased from the store.

  • Recycling Services: Acceptance of used motor oil and old car batteries for environmentally responsible disposal.

These services are designed to offer convenience and support to customers undertaking their own vehicle maintenance or minor repairs.

Features and Customer Experience

The customer reviews provided for this specific Advance Auto Parts location in McMinnville highlight significant concerns regarding key aspects of their service and operation. These insights offer a direct perspective on the customer experience:

  • Employee Knowledge and Training: A major concern raised is that "Employees barely know how to use their own system, much less anything about working on cars." This suggests a fundamental deficiency in staff training, both in terms of operational procedures (using their internal systems) and automotive knowledge, which is crucial for an auto parts store. The specific incident regarding the alternator testing machine, where an employee "didn't know what he was doing and if he was doing it right to begin with," further underscores this issue. Such a lack of proficiency can lead to incorrect diagnoses, inefficient service, and significant inconvenience for customers attempting to resolve vehicle issues.

  • Customer Service and Attitude: The feedback indicates that "everyone treats you like an inconvenience." This suggests a dismissive or unhelpful demeanor from the staff, which can lead to a highly negative customer experience. In an industry where customers often seek assistance and solutions, being treated as a burden can deter repeat business and foster strong dissatisfaction.

  • Warranty Claim Handling: A particularly problematic feature highlighted is the refusal to honor a lifetime warranty on an alternator without requiring the customer to get the part tested at a different auto parts store. This contradicts standard warranty procedures, where a receipt and the defective part are typically sufficient for replacement or refund. The store's insistence on external validation, despite the customer having a receipt and prior confirmation from another business, demonstrates an unwillingness to uphold their own warranty policies directly and creates unnecessary burdens for the customer. This reflects poorly on their commitment to customer satisfaction and product guarantees.

  • Store Environment: The descriptions "Store is a mess, smells terrible" indicate a concerning lack of maintenance and cleanliness. A disorganized and unhygienic environment can detract significantly from the shopping experience and may even raise questions about the overall professionalism and care taken in handling products.

These features collectively paint a picture of a challenging customer experience at this specific location, characterized by insufficient staff training, poor customer service, and potentially problematic warranty claim processing.

Promotional Information

Typically, Advance Auto Parts, as a national chain, engages in various promotional activities such as sales, discounts, loyalty programs (like Speed Perks), and convenient online ordering with in-store pickup options. These promotions are designed to attract customers with competitive pricing and added value. However, the provided customer reviews for this specific McMinnville location do not reflect any positive promotional benefit. Instead, the feedback acts as a strong deterrent. When customers describe a store as "The last parts store I would ever visit again" and advise that they "have to go above them and make some calls to get it taken care of" for a warranty issue, it directly counteracts any positive promotional efforts. For potential local users, the critical customer experiences detailed in the reviews would likely outweigh any general promotional messaging, indicating that the store's operational and customer service challenges are currently its most prominent "features" in the public perception.

Advance Auto Parts Photos

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Advance Auto Parts Location

Advance Auto Parts Customer Reviews

Employees barely know how to use their own system, much less anything about working on cars. Store is a mess, smells terrible, and everyone treats you like an inconvenience. The last parts store I would ever visit again.

Oct 08, 2024 · Josh Crosslin

I bought an alternator from the Manchester store with a lifetime warranty. It was bad. So we took it back to the McMinnville store since my dad broke down in McMinnville. The young men in the store didn’t know how to operate the machine to check and see if the alternator worked even though NAPA already told us it was bad since my dad broke down in front of their business a few days before. They wanted me to take it to another auto parts store and get it tested and have that parts store call and tell them it was bad. I had the receipt it’s under warranty. All I wanted was another one of equal value or my money back and they refused. Last I checked the receipt and warranty is all that was required to get a new one or money back. Now I have to go above them and make some calls to get it taken care of. He told me the machine they used to test them wasn’t working but I overheard him tell the other guy that he didn’t know what he was doing and if he was doing it right to begin with. So his incompetence has become a pain for me.

Apr 14, 2024 · brandy henry

These Folks are very knowledgeable and very friendly. I do 80% of my business here for parts.

Aug 11, 2024 · Jerry Burton

Called they answered and I started to describe my my parts need and with no communication from the employee I start hearing thier on hold advertising. And just like that I'm reminded why they are my last stop for anything.

Jul 06, 2024 · H Man

Battery end came off, again. First in Pigeon Forge advance there was helpful and put it on. Mcminnville one said he couldn't do it. He a young boy. So me and a woman co-worker put it on. Really hope he reads this. Went today d it battery end Rick put one in for me and cleaned posts. Under warranty so was replaced. Mcminnville store is awesome. Thanks Rick. Rick and his crew are now AWESOME.

Aug 29, 2023 · Johnnie Wellman