Advance Auto Parts

Located at 901 Levick St, Philadelphia, PA 19111, USA, Advance Auto Parts serves as a crucial resource for both professional mechanics and do-it-yourself (DIY) automotive enthusiasts in the local Philadelphia community. Operating within the "Auto Repair Stations" category, this particular branch of the national chain primarily functions as a retail store for automotive parts and accessories, while also offering several valuable in-store services to assist customers. You can contact them at (215) 288-9010 or their mobile number +1 215-288-9010 for inquiries regarding parts availability or services.

As a prominent auto parts retailer, Advance Auto Parts at 901 Levick St typically features a well-organized and clearly categorized retail environment. The store is designed to allow customers to easily navigate through aisles filled with various automotive components, tools, and accessories. You can expect a spacious layout, with sections dedicated to different vehicle systems such as brakes, engine parts, electrical components, fluids, and car care products. The environment is generally clean and brightly lit, aiming to provide a comfortable shopping experience.

The store also includes a customer service counter where staff can assist with part look-ups, offer advice, process returns, and perform some of their complimentary services. While the focus is on self-service for purchasing parts, the staff's ability to assist and guide customers is a critical aspect of the store's environment. The layout is intended to be accessible for customers looking for specific items or Browse for their next project.

Advance Auto Parts is primarily a seller of automotive parts and accessories, offering a vast inventory for various makes and models. Their extensive product range includes:

• Batteries and Battery Accessories: A wide selection of batteries, including traditional lead-acid, AGM, and lithium-ion options, along with cables, chargers, and related accessories.
• Brakes and Brake Components: Brake pads, rotors, calipers, brake fluid, and complete brake kits for various vehicle types.
• Engine Parts and Maintenance: Oil filters, air filters, fuel filters, spark plugs, belts, hoses, engine components, and various fluids such as motor oil, transmission fluid, and antifreeze.
• Climate Control Parts: Components for air conditioning and heating systems, including compressors, condensers, and refrigerants.
• Chassis and Suspension Parts: Shocks, struts, control arms, and other components for steering and suspension systems.
• Electrical Components: Starters, alternators, sensors, fuses, and wiring.
• Lighting: Headlights, taillights, and various interior and exterior bulbs.
• Car Care Products: Waxes, polishes, cleaning supplies, air fresheners, and detailing tools.
• Tools and Equipment: A range of hand tools, specialty tools, jacks, stands, and diagnostic equipment for DIY repairs.

Beyond sales, this Advance Auto Parts location also provides several complimentary in-store services designed to assist customers, aligning with their categorization as an "Auto Repair Station" that supports vehicle maintenance:

• Free Battery Testing: They can test your vehicle's battery, starter, and alternator to assess its health and charging system performance, either on or off the vehicle.
• Free Battery Installation: When you purchase a new battery from them, they offer free installation for most vehicles.
• Free OBD-II Check Engine Light Scanning: For vehicles with a check engine light on, they can perform a free scan to retrieve diagnostic trouble codes, helping to identify potential issues.
• Free Wiper Blade Installation: If you purchase new wiper blades, the staff can install them for you on the spot.
• Free Loaner Tool Program: Customers can borrow specialized tools for specific repair jobs with a refundable deposit, saving them from purchasing expensive tools for one-time use.
• Free Oil and Battery Recycling: They offer environmentally responsible disposal of used motor oil and old batteries.
• Same-Day In-Store Pickup and Curbside Pickup: For online orders, parts can be ready for pickup in as little as 30 minutes.
• Same-Day Home Delivery: For customers whose vehicles are disabled or who cannot make it to the store, they offer same-day home delivery in select locations.

The core features of Advance Auto Parts revolve around product availability, convenience, and customer support. However, as indicated by the customer reviews, the quality of customer service can be inconsistent:

• Extensive Inventory: A key feature is the sheer volume and variety of auto parts available, making it a go-to for many common and even some less common components.
• Convenient Services: The complimentary in-store services, particularly battery and wiper installation, battery testing, and OBD-II scans, add significant value and convenience for customers. The loaner tool program is also a highly appreciated feature for DIYers.
• Digital Integration: The ability to order online for in-store pickup or same-day delivery streamlines the purchasing process, catering to modern shopping habits.
• Variable Customer Service Experience: The provided reviews highlight a critical aspect of this specific location. One review expresses extreme dissatisfaction, citing a "lack of customer service," being told "NO this NO that," receiving "the wrong thing," and a generally negative experience with management. This suggests potential issues with staff training, product knowledge, or customer-facing attitude. In contrast, another review describes an "outstanding" customer service experience with a specific unnamed female employee, who was "great," "professional," and "verified" the correct wiper size before installing them "No attitude, complaints, or negative body language." This stark contrast indicates that while excellent service is possible, it may not be consistently delivered by all team members or under all circumstances.
• DIY Support: The store aims to support DIY mechanics by providing parts, tools, and basic diagnostic services, positioning themselves as a partner in self-performed auto care.

The inconsistent customer service is a crucial point for local users to consider. While the convenience of location and breadth of products are strong, the quality of interaction with staff can significantly impact the overall experience.

Advance Auto Parts, as a national chain, regularly offers various promotions and engages in marketing efforts. For the 901 Levick St location, customers can typically expect:

• Regular Sales and Discounts: Frequent promotions on specific product categories (e.g., oil filters, brake pads, car care products) or seasonal sales events. These are often advertised online, in flyers, or within the store.
• Online Promotion Codes: Discounts for online purchases that can be picked up in-store or delivered. These codes might offer percentage off discounts (e.g., 15% off any order, 20% off $100+), though exclusions may apply (e.g., certain brands, motor oil, batteries, gift cards).
• Speed Perks Loyalty Program: A rewards program where customers earn points on purchases that can be redeemed for discounts on future orders. This incentivizes repeat business.
• Email Signup Discounts: Often, new email subscribers receive an immediate discount or promotional offer.
• Recycling Initiatives: Their free oil and battery recycling services not only offer convenience but also promote environmental responsibility, appealing to eco-conscious customers.

Customers are advised to check the official Advance Auto Parts website or sign up for their Speed Perks program and email newsletters to stay informed about current promotions applicable to the 901 Levick St location. Despite the occasional negative review regarding customer service, the store's extensive inventory and array of free services remain a significant draw for those looking to purchase parts or perform basic diagnostics and installations themselves.