Advance Auto Parts

Advance Auto Parts, located at 861 Heckle Blvd, Rock Hill, SC 29730, USA, is a well-known establishment operating within the Auto Repair Stations category. While primarily an auto parts retailer, it offers a variety of services and products that cater to both professional mechanics and do-it-yourself (DIY) customers in the Rock Hill area. Understanding what this specific location provides, alongside general company offerings and customer feedback, is essential for local users.

As an auto parts store, Advance Auto Parts provides a wide array of goods for sale, covering almost every component and accessory needed for vehicle maintenance and repair. This includes, but is not limited to, **engine parts** (like oil filters, air filters, spark plugs), **car batteries** for various vehicle types (automotive, marine, powersports), **brake components** (pads, rotors, calipers), **fluids** (motor oil, transmission fluid, coolant), and **automotive accessories** (wiper blades, lighting, car care products, tools). They stock parts for a broad range of years, makes, and models, catering to both domestic and imported vehicles. Customers can typically find leading name-brand automotive aftermarket parts and products, along with private label brands.

The environment of an Advance Auto Parts store generally features a well-organized retail space displaying a vast inventory of parts and products. There are often aisles categorized by vehicle system (e.g., brakes, electrical, engine), making it easier for customers to find what they need. A service counter is typically available where customers can seek assistance, inquire about parts, or utilize free in-store services. The store aims to be a resource for those looking to perform their own vehicle maintenance or minor repairs. The operating hours for this specific location at 861 Heckle Blvd are typically Monday to Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM, offering convenient access for many customers. The phone numbers for contact are (803) 366-5525 and mobile phone +1 803-366-5525.

A significant feature of Advance Auto Parts, including this Rock Hill location, is the provision of several **free in-store services** designed to assist customers with basic automotive needs. These services often include:

• **Free Battery Testing and Installation**: Customers can have their vehicle's battery, starter, and alternator tested, and if a new battery is purchased, free installation is usually provided for most vehicles. They also offer battery recycling.
• **Free OBD-II Check Engine Light Scanning**: For vehicles with a check engine light illuminated, the store can perform a free scan to retrieve diagnostic trouble codes, which can help in identifying the underlying issue. While they provide the code, further diagnosis might require a professional technician.
• **Free Wiper Blade Installation**: Upon purchase of new wiper blades, staff typically offer free installation for both front and rear wipers.
• **Free Loaner Tool Program**: This program allows customers to borrow specialized tools for their repairs by leaving a refundable deposit, helping them save money on tool purchases for one-time jobs.
• **Free Oil Recycling**: Customers can bring their used motor oil to the store for proper recycling, promoting environmental responsibility.

Regarding promotional information, Advance Auto Parts frequently runs various sales, discounts, and reward programs. These can include:

• **Online Promotion Codes**: Often providing percentages off (e.g., 15% or 20% off) for online orders, sometimes with a minimum purchase requirement or a maximum discount cap.
• **Speed Perks Rewards Program**: A loyalty program that rewards members on qualifying purchases, potentially offering discounts on future orders or fuel savings at participating gas stations.
• **Seasonal Sales**: Such as Memorial Day sales or other holiday promotions.
• **Bundled Deals**: For example, discounts on oil change bundles (oil + oil filter) or specific brake component packages.
• **Mail-in Rebates**: Available on certain product purchases.
• **Free Shipping**: Often offered on online orders exceeding a certain value.

However, an objective introduction must also address customer feedback. The provided reviews for this particular Advance Auto Parts location highlight significant issues with **customer service**. One customer reported a "bad attitude" from a staff member when requesting help with windshield wiper installation. The employee's actions were described as rude and dismissive, involving throwing the old wiper piece and walking away without acknowledging the customer's attempt to tip. This suggests a lack of courteousness and professionalism. Another review details a "disappointing" experience regarding a car scan. The associate was described as "unhelpful and seemed lazy," providing a "dead car scanner" and making an "unprofessional comment" about not stealing it and to "just bring his shit back." This level of service is noted as "unacceptable," particularly when customers are already dealing with stressful car issues. These reviews indicate that while the store may offer valuable services and products, the quality of customer interaction can be a significant point of concern, potentially leading to negative experiences for patrons seeking assistance.

In conclusion, Advance Auto Parts at 861 Heckle Blvd in Rock Hill, SC, serves as a comprehensive auto parts retailer offering a wide selection of automotive products and several convenient free in-store services like battery testing and installation, OBD-II scanning, and wiper blade installation. They also facilitate online orders with quick pickup and delivery options. While the company provides various promotional offers, direct customer feedback suggests that the quality of customer service and staff demeanor at this specific location can be inconsistent and, in some cases, significantly lacking in professionalism and helpfulness. Local users should consider both the available services and the reported customer experiences when choosing this establishment for their automotive needs.