Advance Auto Parts

(315 reviews)

Auto Repair StationsTennesseeHamblen CountyMorristownEast Morris Boulevard

Hamblen County . Tennessee

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  • Reviews
  • +1 423-317-0338
  • stores.advanceautoparts.com
  • 702 E Morris Blvd, Morristown, TN 37813, USA

Operating Hours

Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 8:00 PM

Advance Auto Parts Introduce

For vehicle owners and DIY mechanics in Morristown, Tennessee, Advance Auto Parts at 702 E Morris Blvd, Morristown, TN 37813, USA stands as a key resource for all automotive needs. Operating within the broad category of Auto Repair Stations, which encompasses both service and parts sales, this particular establishment focuses on providing a comprehensive inventory of auto parts and a suite of valuable services to support vehicle maintenance and repair. The store can be reached by phone at (423) 317-0338 or mobile at +1 423-317-0338, making it easily accessible for local residents.

Environment and Accessibility

The Advance Auto Parts store on E Morris Blvd is strategically located for easy access within Morristown. As a retail auto parts store, its environment is designed to be well-organized and well-stocked, allowing customers to easily browse and locate the specific parts and accessories they need. The layout typically features aisles filled with various automotive components, from basic maintenance items like oil filters and wiper blades to more specialized parts for engine, brake, and electrical systems. The store aims to provide a clean and navigable space, with clear signage to guide customers. Parking is generally ample, facilitating convenient stops for both quick pickups and more extensive shopping trips. The focus of the in-store environment is on efficient self-service, supported by knowledgeable staff.

Services Offered

Beyond simply selling parts, Advance Auto Parts offers a variety of complimentary in-store services designed to assist customers with their automotive tasks. These services enhance the value proposition of the store and make it a more comprehensive solution for vehicle owners. Key services include:

  • Free Battery Testing and Installation: Customers can get their vehicle batteries tested for free. If a new battery is purchased, free installation is often provided for most vehicles, ensuring proper fitment and functionality.
  • Free Battery Recycling: Environmentally conscious disposal of old batteries is facilitated through a free recycling program, preventing harmful chemicals from impacting the environment.
  • Free Starter and Alternator Testing: To diagnose starting and charging issues, the store offers free testing of starters and alternators, which can be performed on or off the vehicle.
  • Free OBD-II Engine Light Scanning: For vehicles with a check engine light on, the store provides free OBD-II (On-Board Diagnostics, second generation) scanning, which helps identify potential issues by retrieving diagnostic trouble codes. If further diagnosis is required, they can assist in finding local technicians.
  • Free Loaner Tool Program: A significant feature for DIYers, this program allows customers to borrow specialized tools for vehicle repairs with a refundable deposit, saving them from purchasing expensive tools for one-time use.
  • Free Used Motor Oil Recycling: Similar to battery recycling, the store offers free recycling for used motor and gear oil, promoting responsible waste management.
  • Free Wiper Blade Installation: Upon purchase of new wiper blades, staff can often install them for free, saving customers time and effort.
  • Same-Day Curbside Pickup and Home Delivery: For convenience, customers can order parts online or via the mobile app and pick them up curbside in as little as 30 minutes. In select locations, same-day home delivery is also available, particularly useful if a vehicle is disabled at home.

These services demonstrate Advance Auto Parts' commitment to supporting customers not just with parts, but also with practical assistance and diagnostic capabilities, blurring the lines between a pure retail outlet and a service-oriented establishment within the "Auto Repair Stations" category.

Features and Customer Experience

The customer experience at Advance Auto Parts in Morristown is generally characterized by helpful and efficient service. One customer review specifically highlights the staff's willingness to assist with exchanges, noting, "All they needed was my phone number. And they didn’t hesitate to help me! They were so nice to me and exchanged my belt for the right one. Thank you so much!!!" This indicates a strong customer service orientation, with staff being accommodating and friendly, aiming to resolve issues quickly. The ease of exchanges, even for an item that was initially incorrect, is a crucial feature that builds customer trust and loyalty. The use of a phone number for tracking purchases, rather than requiring a physical receipt for exchanges, streamlines the process and adds convenience. The positive sentiment, "1st place I look for my vehicle," suggests that for many local users, Advance Auto Parts has established itself as a primary and reliable source for automotive parts and solutions.

The company also generally has a clear return and exchange policy. For new items in original condition and packaging, returns or exchanges are typically accepted within 45 days with an original purchase receipt. Even without a receipt, exchanges or merchandise credit cards may be issued, although some exclusions apply, particularly for opened gaskets and electrical/electronic goods. This policy further supports the positive customer experience by offering flexibility and assurance in purchases.

Promotional Information and Value Proposition

While specific flash sales or current promotional offers for the Morristown location are not explicitly provided in the initial information, Advance Auto Parts consistently promotes its value through its array of free in-store services and convenient purchasing options. The emphasis on "free" services like battery testing, OBD-II scans, and loaner tools acts as a significant draw, differentiating it from competitors and adding tangible value to a customer's visit beyond just the purchase of parts. The commitment to helpful staff, as demonstrated by the customer's positive experience with an alternator belt exchange, serves as a powerful, organic form of promotion, encouraging repeat business and positive word-of-mouth referrals within the local community. The availability of online ordering with various pickup and delivery options (curbside, in-store pickup, and same-day home delivery) highlights a focus on convenience and modern retail practices, catering to a diverse customer base and their varying needs for immediacy and accessibility. These features collectively create a strong value proposition for Morristown residents seeking reliable auto parts and supportive services.

Advance Auto Parts Location

Advance Auto Parts Customer Reviews

I came in to exchange the alternator belt I got a week ago, it ended up being just a little too short. All they needed was my phone number. And they didn’t hesitate to help me! They were so nice to me and exchanged my belt for the right one. Thank you so much!!!

Feb 22, 2025 · Bethany “Letty300ZX” P

1st place I look for my vehicle

Jan 19, 2025 · Joshua Salisbury

Went in for some oil. Service was fast and friendly. Out in no time flat. Will continue to do business for my automotive needs here.

Nov 20, 2024 · Everette M Turner

Great customer service! A+++

Apr 14, 2024 · Russ Schwerma

Friendly and knowledgeable staff. They replaced 2 car batteries for me on my 2014 Chevrolet Malibu. The auxiliary battery was a little difficult to install but the tech kept at it. He was patient and kind and he obviously has worked extensively in customer care. Great job!

Nov 19, 2023 · Ruth Akers