Advance Auto Parts

**Advance Auto Parts**, located at 439 N Main St, New Carlisle, OH 45344, USA, functions as a prominent **Auto Repair Station** by serving as a retail provider of automotive parts and supplies. While it does not typically offer direct vehicle repair services in a mechanic's bay, its role in providing essential components for vehicle maintenance and repair positions it as a crucial part of the automotive service infrastructure. Customers can contact this branch at (937) 846-1103 or via mobile at +1 937-846-1103. The customer reviews, however, shed light on significant concerns regarding the in-store experience and staff conduct at this specific location.

The typical **Advance Auto Parts** store environment is designed for efficient retail operations, stocking a wide array of automotive parts, accessories, and fluids. The layout usually consists of aisles of shelves displaying various components, clearly labeled categories, and a prominent sales counter where customers interact with staff. The aim is to create an organized and accessible space for both professional mechanics seeking specific parts and individual car owners performing DIY repairs. The store in New Carlisle, situated on "N Main St," likely benefits from a central or easily accessible location within the town, often accompanied by ample parking for customers. While there isn't a traditional waiting area for vehicle repairs, customers typically wait at the counter for assistance or while their parts are retrieved. The general atmosphere is expected to be professional and focused on product availability and quick transactions.

As an **Auto Repair Station** that primarily offers goods for sale, **Advance Auto Parts** provides a comprehensive range of products vital for vehicle upkeep and repair. Their core offerings include:

• **Extensive Parts Inventory:** A wide selection of replacement parts for various car makes and models, encompassing everything from engine components, brake systems, suspension parts, and electrical components to belts, hoses, and filters for routine maintenance.
• **Automotive Fluids:** A full range of oils, coolants, transmission fluids, brake fluids, and other essential liquids for vehicle operation.
• **Batteries:** Sales and often testing services for automotive batteries.
• **Accessories and Tools:** A variety of car accessories, detailing products, and tools for both professional and amateur mechanics.
• **Free Services:** Many Advance Auto Parts locations offer complimentary services such as battery testing, alternator testing, starter testing, and windshield wiper installation. These services are provided as a convenience to customers purchasing relevant products.
• **Parts Ordering:** For items not immediately in stock, the store typically offers a system for ordering parts for later pickup or direct shipment.
• **Knowledgeable Assistance:** While issues have been noted, the intent is for staff to provide guidance on part selection and basic automotive advice.

These offerings make Advance Auto Parts a critical resource for anyone performing their own vehicle maintenance or for repair shops needing quick access to parts.

Corporate **Advance Auto Parts** locations typically aim to feature a customer-first approach, emphasizing convenient access to a broad inventory and helpful staff. Key intended features include a readily available stock of common parts, an efficient system for ordering less common items, and knowledgeable team members who can assist customers with their automotive needs. The brand often promotes its free services, such as battery and starter checks, and wiper blade installation, as a value-add for customers. The operational approach is designed for speed and convenience in retail transactions. However, the provided customer reviews for this specific New Carlisle location highlight significant deviations from this intended operational standard. The incidents described suggest a lack of attentiveness, insufficient help, and deeply unprofessional conduct from staff, including a manager. The core features of helpful staff and customer-oriented service appear to have been compromised in these reported instances.

Advance Auto Parts, as a national chain, frequently runs various promotions, including discounts on specific parts, special offers on maintenance items, and loyalty programs for repeat customers. These promotions are typically advertised through their website, in-store signage, and email newsletters. The expectation for customers visiting an Advance Auto Parts store, driven by these promotions and general industry standards, is to receive prompt, courteous, and knowledgeable assistance. They anticipate easily finding the parts they need or getting quick help to locate and purchase them. For services like wiper blade installation, customers expect a seamless and helpful process as a complimentary benefit. However, the experiences recounted by the customers directly contradict these expectations. The negative interactions reported, including being ignored, receiving incorrect parts, and being asked for a "tip" for a complimentary service, would severely undermine any promotional efforts and significantly damage customer trust and loyalty for this particular branch.

The customer reviews for this specific **Advance Auto Parts** location at 439 N Main St, New Carlisle, OH, are critically negative and paint a concerning picture of the customer experience.

• The first review details a distressing encounter where the customer, an elderly individual, was initially ignored, had to ask for help, was sold the wrong wiper blades, and then, upon returning for the correct size, was asked by a staff member, "are u gonna tip me" when requesting installation of the new blade. The customer felt they were "bothering them" and expressed a strong refusal to return, advising they "should have went to auto zone down the street."
• The second review corroborates and emphasizes the first, stating that an "elderly mother came in for wiper blades they were extremely rude and was asked if she was gonna give them a tip for installing blades manager was there and apart of all incident." This second review confirms the severity of the incident and highlights the involvement of a manager, suggesting a systemic issue rather than an isolated incident with one employee.

These reviews collectively imply a severe lapse in customer service, a lack of basic respect, and potentially unethical behavior by staff, including management. The treatment of an elderly customer, specifically, is a significant concern. For local users in New Carlisle, these highly negative accounts would serve as a strong deterrent, indicating that this particular Advance Auto Parts location may not uphold the standards of helpfulness and professionalism expected from an auto parts retailer. The feedback suggests that customers seeking a respectful and efficient experience for their auto parts needs might need to consider alternative options.