Advance Auto Parts

Advance Auto Parts, situated at 8423 Frankford Ave Ste A Ste 8445, Philadelphia, PA 19136, USA, serves as a key resource within the Auto Repair Stations category. While primarily a retail establishment selling auto parts and accessories, it functions as an integral part of the automotive service ecosystem by providing the necessary components and sometimes the expertise for vehicle maintenance and repair. This specific location in Philadelphia has garnered attention for both its exemplary customer service from certain staff members and, conversely, some negative experiences related to service quality.

The Advance Auto Parts store on Frankford Avenue is designed to be a functional and accessible retail space for automotive needs. Customer feedback describes the store as "clean" and "organized," which is crucial for customers navigating a wide selection of parts and accessories. Its location on Frankford Ave, a significant thoroughfare in Philadelphia, makes it easily reachable for residents and professionals in the surrounding areas. The store generally operates with extended hours, typically from 7:30 AM to 9:00 PM on weekdays, 7:30 AM to 8:00 PM on Saturdays, and 9:00 AM to 7:00 PM on Sundays, providing ample flexibility for customers to visit. Customers can connect with the store by phone at (215) 331-1363 or mobile at +1 215-331-1363 for product inquiries, stock checks, or assistance.

As a leading auto parts retailer, Advance Auto Parts offers a comprehensive selection of products and several convenient services, playing a vital role for both do-it-yourself (DIY) mechanics and professional repair shops. Their offerings generally include:

• Extensive Auto Parts Inventory: A vast selection of components for cars, trucks, and SUVs, covering various systems such as:
  • Brakes: Pads, rotors, calipers, brake fluid, and related hardware. One customer specifically praised assistance with purchasing "brakes and rotors."
  • Batteries: A wide range of car batteries, with complimentary battery testing and charging services.
  • Engine Parts: Oil filters, air filters, spark plugs, ignition coils, belts, hoses, and more.
  • Fluids and Chemicals: Engine oil, transmission fluid, antifreeze, power steering fluid, and various cleaners and additives.
  • Steering and Suspension: Shocks, struts, control arms, and related components.
• Automotive Accessories: A broad array of interior and exterior accessories, car care products (like the "cleaner" mentioned in a review), and detailing supplies.
• Tools and Equipment: A selection of hand tools, power tools, diagnostic equipment, and specialty tools, including their "Loaner Tool Program" (though not explicitly mentioned in reviews, it's a standard Advance Auto Parts offering) where customers can borrow specialized tools for a refundable deposit.
• Free In-Store Services:
  • Battery Testing and Installation: Complimentary battery testing and assistance with installation (on most vehicles).
  • Wiper Blade Installation: Free installation of purchased wiper blades.
  • Oil and Battery Recycling: Environmentally responsible recycling of used motor oil and old batteries.
  • Check Engine Light Diagnostics: Free scanning of diagnostic trouble codes to help identify issues.

The customer reviews highlight a mixed but insightful picture of the service quality at this Advance Auto Parts location. On the positive side, the store benefits significantly from staff members like Christopher and Jeffrey, who are described as "very very helpful" and demonstrating "GREAT customer service and knowledge of their workplace." Key positive features include:

• Exceptional Customer Service (from specific staff): The patience and willingness of Christopher and Jeffrey to assist a customer who was unsure what they were looking for and had issues with a corporate account showcases a high level of dedication and helpfulness. This is recognized as "very rare in the retail area these days."
• Product Knowledge: These employees were praised for their "knowledge of their workplace," indicating that they can provide accurate guidance on parts and automotive issues.
• Store Organization and Cleanliness: The store is noted for being "clean" and "organized," which contributes to a positive shopping experience, allowing customers to easily find products.
• Proactive Assistance: The observation that staff "greeted ppl as they came in and asked if they needed help" suggests a proactive and attentive approach to customer service, enhancing the overall experience.

However, the negative review points to significant inconsistencies in service, specifically regarding poor customer service from one employee:

• Lack of Customer Focus: One customer reported that an employee was on her cellphone while attending to a customer, leading to incorrect items being provided.
• Poor Attitude and Blame: When the mistake was discovered, the employee allegedly reacted with a "horrible attitude" and placed blame on the customer, despite her own distraction. This illustrates a severe lapse in professional conduct and customer care.

This stark contrast in experiences suggests that while the store has highly exemplary staff members, there might be variability in service quality depending on which employee is assisting a customer. This is a critical consideration for any potential patron.

Advance Auto Parts, as a national chain, frequently runs various promotions and loyalty programs designed to attract and retain customers. While specific, real-time promotions are not detailed in the provided reviews, customers can typically expect:

• Advance Auto Parts Rewards Program: This free program allows members to earn points on purchases that can be redeemed for discounts on future buys. Members often receive exclusive offers and personalized deals.
• Regular Sales and Discounts: The chain frequently offers discounts on a wide range of products, including seasonal sales, promotions on specific brands, and percentage-off deals (e.g., "15% off orders over $75").
• Online Order Pick-Up: Customers can place orders online and pick them up quickly at the Frankford Ave store, often within 30 minutes, providing convenience and ensuring product availability.
• Free In-Store Services: The complimentary services like battery testing, wiper blade installation, and check engine light diagnostics serve as ongoing promotional benefits that add value for customers and can save them money on minor services.

For local users in Philadelphia, particularly near Frankford Avenue, Advance Auto Parts offers a comprehensive selection of automotive parts and potentially excellent customer service, particularly from certain staff members like Christopher and Jeffrey. It's advisable for customers to be clear about their needs and, if possible, seek assistance from staff known for their helpfulness. Prospective customers can contact the store at (215) 331-1363 for specific product inquiries or to learn about current promotions.