813 Auto Glass

813 Auto Glass, located at 4108 N 22nd St, Tampa, FL 33610, USA, specializes in automotive glass repair and replacement, falling under the broad "Auto Repair Stations" platform category. While the overarching category encompasses general car repair, 813 Auto Glass specifically focuses on services related to vehicle glass. You can contact them by phone at (813) 704-7580 or via mobile at +1 813-704-7580.

As an auto glass specialist within the "Auto Repair Stations" category, their primary services and goods for sale would include:

• Windshield Replacement: Installation of new front windshields for various vehicle makes and models.

• Windshield Repair: Fixing small chips and cracks in windshields before they spread, often a more cost-effective solution than full replacement.

• Side Window Replacement: Installation of new glass for side doors (driver and passenger side).

• Rear Window Replacement: Installation of new rear windshields.

• Vent Glass and Quarter Glass Replacement: Services for smaller fixed windows in vehicles.

• Power Window Repair: Troubleshooting and repairing mechanisms that control power windows.

• Mobile Auto Glass Service: While not explicitly stated, many auto glass companies offer mobile services where they come to the customer's location for convenience.

• Aftermarket Auto Glass Sales: Providing new auto glass products, which may be sourced from various manufacturers.

The specialization in auto glass implies that they possess the specific tools, adhesives, and expertise required for precise and secure glass installations, which are crucial for vehicle structural integrity and safety. While general auto repair stations might offer some basic glass services, a dedicated auto glass shop like 813 Auto Glass is expected to have a deeper level of knowledge and a wider range of glass products available.

The environment at an auto glass repair shop typically consists of a service bay designed to accommodate vehicles for glass work, a reception or waiting area for customers, and a storage area for glass inventory. Given the nature of auto glass work, the service bays would need to be clean and protected from external elements to ensure proper adhesion of the new glass and prevent contamination.

The customer experience at 813 Auto Glass, as evidenced by the provided reviews, presents a significantly mixed picture.

• Positive Experience: One customer highlights "Very fast turn around time. Professional and beats any price! Very thankful." This review suggests that for some customers, 813 Auto Glass delivers on efficiency, competitive pricing, and professionalism, which are highly valued attributes in the auto repair industry. A fast turnaround is particularly important when a vehicle's usability is compromised by damaged glass.

• Negative Experience: Conversely, another customer had a "worst experience," stating, "I would not recommend this place to anyone. They do not know what they are doing when it comes to cars. I got my front windshield replaced and they stole my rearview mirror and tried to replace it with a basic one, messed up the inside of my car, and disconnected my windshield wipers so they did not work." This review raises serious concerns about the quality of workmanship, the care taken with the vehicle's interior, and, most critically, alleged unethical behavior (theft and unauthorized replacement of parts). The issue with disconnected wipers further points to a lack of proper reassembly and quality control after the glass installation.

This stark contrast in feedback suggests that the customer experience at 813 Auto Glass can be highly variable. While some clients may receive excellent and swift service, others might encounter significant problems ranging from poor quality work to potential ethical issues. This duality means that potential customers need to approach their decision with caution and consider the potential risks involved. The environment itself might not be the issue, but rather the consistency of the service and ethical conduct of the personnel.

The key features and selling propositions of 813 Auto Glass, derived from the available information, are:

• Specialization in Auto Glass: Their name clearly indicates their expertise in auto glass, distinguishing them from general mechanics. This specialization suggests a focused approach to common auto glass issues and the availability of specific tools and knowledge for such repairs.

• Speed of Service: The positive review's mention of "Very fast turn around time" is a significant feature. For drivers who rely on their vehicles daily, quick repairs are paramount, and 813 Auto Glass appears capable of delivering on this front for some customers.

• Competitive Pricing: The claim that they "beats any price" suggests a strong focus on offering highly competitive rates, which is a major draw for cost-conscious consumers seeking auto glass services.

• Professionalism (Inconsistent): While one review praises professionalism, the other contradicts this with severe allegations of misconduct and incompetence. This implies that professionalism, while potentially a goal, might not be consistently achieved across all customer interactions.

The primary appeal for customers would be the potential for quick and affordable auto glass repair. However, the negative review introduces significant counter-features related to trustworthiness and quality of work. For a local user, this means that while the price and speed might be attractive, the risk of a problematic experience is also present.

No specific promotional offers or detailed marketing campaigns are explicitly provided for 813 Auto Glass. Based on the customer reviews, their promotion likely stems from a combination of:

• Competitive Pricing: The claim of "beats any price" acts as a powerful promotional hook, designed to attract customers looking for the most affordable option.

• Word-of-Mouth (Mixed): While positive experiences can lead to referrals, severe negative experiences, as documented, can quickly deter potential customers through negative word-of-mouth or online reviews.

• Local Presence: Their physical address and phone numbers are their most direct form of local advertisement, allowing them to be found by those searching for auto glass services in the Tampa area.

For local users in Tampa, FL, considering 813 Auto Glass for their auto glass needs, a balanced and cautious approach is recommended.

• Pros to Consider: If your primary concern is getting a windshield or window replaced quickly and at a potentially unbeatable price, 813 Auto Glass might offer a compelling option. The positive review indicates that some customers have indeed had successful and satisfactory experiences.

• Cons and Risks to Mitigate: However, the severe negative review cannot be overlooked. The allegations of theft, interior damage, and disconnected vital components (wipers) point to significant quality control and ethical concerns. Potential customers should:

  • Document Vehicle Condition: Before service, thoroughly document the interior and exterior condition of your car, especially around the windshield and rearview mirror area (take photos or videos).
  • Remove Valuables: Ensure all personal items and easily removable accessories, like custom rearview mirrors, are taken out of the vehicle.
  • Inspect Thoroughly Upon Pick-up: Carefully inspect the newly installed glass, check for any damage to the surrounding interior or exterior, and verify that all related components (like wipers, rearview mirror, and any attached sensors) are functioning correctly before leaving the premises.
  • Understand Warranty/Guarantee: Inquire about their warranty on workmanship and the glass itself, and clarify their process for addressing any post-service issues.

In summary, 813 Auto Glass offers specialized auto glass services in Tampa, FL, with a reported emphasis on speed and affordability. However, the conflicting customer feedback necessitates that prospective clients exercise considerable caution and conduct thorough checks to ensure a satisfactory and secure service experience.