59 Auto Repair

For vehicle owners in Plainfield, IL, navigating the world of automotive repair requires finding a service center that is not only competent but also reliable. 59 Auto Repair, located at 24010 W Renwick Rd, Plainfield, IL 60544, operates within the "Auto Repair Stations" category, offering a range of services for local users. This detailed introduction provides an objective overview of 59 Auto Repair, encompassing its operational environment, the services it typically offers, its distinguishing features, and a critical examination of customer feedback, which presents a varied picture of service quality and customer experience.

59 Auto Repair is situated at 24010 W Renwick Rd in Plainfield, IL. Renwick Road is a significant local artery, suggesting easy accessibility for residents in Plainfield and the surrounding areas. As an auto repair station, the facility would typically feature a functional workspace designed to handle various automotive tasks. This generally includes several service bays equipped with lifts, diagnostic tools, and specialized equipment necessary for repairs and maintenance. While specific details about the interior aesthetic or customer waiting area amenities are not publicly available, most professional auto repair shops strive to maintain a clean and organized environment. The presence of direct phone lines, (815) 254-9959 and +1 815-254-9959, indicates a readily available point of contact for customers to inquire about services or schedule appointments, facilitating convenience for the local clientele.

As an establishment categorized under "Auto Repair Stations," 59 Auto Repair is expected to provide a broad spectrum of vehicle maintenance and repair services. Based on the customer reviews, specific services highlighted or implied include:

• Wheel Alignment: This is a prominent service mentioned in both reviews, with one customer praising the "talent and artistry to align older cars" and achieving a "straight as an arrow" drive. This indicates they possess the equipment and expertise for precise alignment work.
• General Automotive Repair and Maintenance: While not explicitly detailed, the nature of an "auto repair station" suggests they handle a wide range of common vehicle issues. This would typically include:
  • Brake Services: Inspection, repair, and replacement of brake components.
  • Fluid Services: Oil changes, transmission fluid flushes, coolant system maintenance, and other vital fluid checks and replacements.
  • Engine Diagnostics: Troubleshooting check engine lights and other performance issues.
  • Suspension and Steering Repair: Addressing issues with shocks, struts, ball joints, and power steering components.
  • Exhaust System Repair: As one review mentions an "exhaust manifold" and "exhaust system" issue, it confirms their capability in this area, albeit with a negative customer experience.
• Same-Day Service: One positive review notes that the car was "dropped off and picked it up later the same day," suggesting that for certain services, 59 Auto Repair aims for efficient turnaround times.

The ability to work on "almost 40yrs old" cars suggests a capacity to handle a variety of vehicle ages, including classic or older models that might require specialized knowledge or care.

The provided customer reviews offer sharply contrasting perspectives on the features and strengths of 59 Auto Repair:

• Expertise in Older Vehicle Alignment: One significant strength highlighted is their perceived "talent and artistry" in aligning classic or older vehicles, achieving exceptional results where the car drives "straight as an arrow." This specialized skill set is highly valuable for owners of vintage or classic cars.
• Efficient Turnaround Time: For at least one customer, the "same day" service was a positive aspect, indicating efficiency in their repair processes.
• Initial Positive Outcome: The highly satisfied customer experienced an immediate and significant improvement in their vehicle's handling after the alignment.

• Significant Damage Caused During Service: A major concern raised is the alleged damage inflicted upon a vehicle during a service. The claim that they "dropped the car before the lift was all the way down and broke the exhaust manifold" is a severe accusation, pointing to potential negligence or lack of proper procedure.
• Further Unintended Damage: The subsequent discovery that they "pushed the exhaust system so that the muffler was on the floor board and tail pipe got pushed into the upper rear cross member" suggests a cascading series of issues stemming from the initial incident, indicating a lack of thoroughness or proper reassembly.
• Lack of Accountability/Refund: The customer's complaint about being charged $315 for an alignment that was allegedly improperly performed and then not refunded, despite the subsequent damage, points to significant issues with customer service and problem resolution.
• Poor Overall Service Experience: The "Terrible service" rating and the firm declaration of "I will NEVER return" and "nor will I recommend it to any one" reflect a profoundly negative customer experience, marked by frustration, additional costs, and a perceived lack of integrity.

These divergent reviews make it challenging to give a singular assessment. While one customer extols their unique skill, another details a catastrophic failure of service and subsequent accountability.

Specific traditional promotional offers are not detailed in the provided information for 59 Auto Repair. In the absence of explicit promotional details, a business like 59 Auto Repair would typically rely on a combination of factors to attract and retain customers:

• Word-of-Mouth Referrals: As evidenced by the positive review, strong customer satisfaction can lead to enthusiastic recommendations. Conversely, highly negative experiences can lead to strong deterrents.
• Specialized Services: The ability to expertly align older or classic cars could be a niche promotional point, attracting a specific segment of the automotive market.
• Convenient Location and Contact: Being on a major road with readily available phone numbers ((815) 254-9959 and +1 815-254-9959) contributes to ease of access and initial inquiry.
• Competitive Pricing: While one review specifically mentioned being charged and not refunded for a problematic service, the implication from other businesses in the industry is that competitive pricing is generally a promotional draw.

Given the contradictory nature of the customer feedback, potential customers considering 59 Auto Repair should exercise due diligence. It would be advisable to call ahead to discuss their specific needs, particularly for complex or older vehicles, and perhaps inquire about their procedures and policies regarding potential issues or customer satisfaction. Relying solely on one type of review (positive or negative) might not provide a complete picture of their capabilities and customer service consistency.