216 Reliable Auto Parts

Welcome to 216 Reliable Auto Parts, an establishment located at 2200 County Line Rd, Kings Mountain, NC 28086, USA. You can reach them at (704) 435-1254 or their mobile number +1 704-435-1254. Operating within the platform category of Auto Repair Stations, 216 Reliable Auto Parts serves the Kings Mountain community and surrounding areas by providing a range of automotive parts and potentially offering related services.

As an auto repair station that also functions as an auto parts store, 216 Reliable Auto Parts likely caters to both individuals looking to purchase parts for their own vehicle repairs and potentially offers on-site repair or installation services. This dual role can be advantageous for local users, providing a convenient one-stop shop for their automotive needs.

Examining the available customer reviews reveals contrasting experiences, which is important for local users to consider when deciding whether to do business with 216 Reliable Auto Parts.

One customer reported a significantly negative experience. They claimed that the company sent the wrong transmission and did not offer a suitable exchange. Instead, they were offered only half the original price in store credit and described the staff as "very nasty." This customer strongly advises against doing business with the company and specifically cautions against paying in cash, suggesting it might reduce the company's willingness to assist with issues. This review raises serious concerns about product accuracy, return/exchange policies, and customer service.

In stark contrast, another customer had a highly positive experience. They reported finding exactly what they needed at a "perfect fit and perfect price." This customer expressed love for the place and found everyone to be very helpful. This feedback suggests that when the correct parts are provided and the transaction goes smoothly, customers can have a satisfactory experience with 216 Reliable Auto Parts.

Considering these opposing viewpoints, it is challenging to form a definitive picture of the typical customer experience at 216 Reliable Auto Parts. The positive review highlights potential strengths in parts availability, pricing, and helpfulness of staff in some instances. This could be particularly appealing to local users looking for specific parts at competitive prices with knowledgeable assistance.

However, the negative review raises significant red flags regarding the accuracy of parts fulfillment, the handling of errors, and the quality of customer service in problem-solving situations. The issue with the wrong transmission and the unsatisfactory resolution offered, coupled with the "nasty" interaction, could be a major deterrent for potential customers. The advice against paying in cash also suggests potential inconsistencies in customer service based on the payment method.

Given these conflicting experiences, local users in Kings Mountain, NC, might approach 216 Reliable Auto Parts with a degree of caution. If you are looking for a specific auto part, it might be worthwhile to call ahead to confirm availability and ensure it is the correct item for your vehicle. It would also be prudent to inquire about their return and exchange policies before making a purchase, especially for higher-value items like transmissions.

The environment of the store is not described in the provided information. However, as an auto parts store, it would typically involve a retail space with shelves and counters displaying various automotive components, accessories, and tools. The presence of "Reliable" in the name suggests an intended focus on providing dependable and high-quality parts.

Specific promotional information is also absent in the provided data. Auto parts stores sometimes offer discounts on certain items, seasonal promotions, or loyalty programs. Local users might want to inquire directly with 216 Reliable Auto Parts about any current promotions or special offers that might be available.

In conclusion, 216 Reliable Auto Parts in Kings Mountain, NC, functions as an auto parts store within the category of Auto Repair Stations. Customer reviews present a mixed picture, with one praising the perfect fit, price, and helpful staff, while another reports a severe issue with receiving the wrong part, unsatisfactory customer service, and a problematic return process. Local users should weigh these contrasting experiences and consider their specific needs and risk tolerance when deciding whether to purchase auto parts from this establishment. It would be advisable to verify part accuracy and understand the store's policies on returns and exchanges before making a transaction.