1-800-Radiator & A/C of Salem

  • Overview
  • Intro
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  • Location
  • Reviews
  • +1 541-343-1320
  • www.radiator.com
  • 3379 Hawthorne Ave NE, Salem, OR 97301, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

1-800-Radiator & A/C of Salem Introduce

1-800-Radiator & A/C of Salem, located at 3379 Hawthorne Ave NE, Salem, OR 97301, USA, operates as a specialized auto parts store within the broader "Auto Repair Stations" category, specifically focusing on providing critical components for vehicle cooling and air conditioning systems. While it is not a traditional repair shop offering installation services, it serves a crucial role by supplying the necessary parts to both professional mechanics and individual customers for repairs related to radiators and A/C. This introduction will delve into the environment, the specific goods and services offered, the distinguishing features, and any implied promotional aspects of this locally owned business, based on objective customer feedback.

The environment at 1-800-Radiator & A/C of Salem is characterized by its dedication to personalized customer service, even in an era often marked by impersonal interactions. While the physical layout of the store or its waiting area isn't described in detail, the customer reviews strongly emphasize a welcoming and attentive atmosphere. The mention of "personal service" from "the phone staff" to "the delivery" suggests a business that prioritizes human connection and helpfulness over a purely transactional approach. This indicates an environment where staff are readily available to assist, answer questions, and ensure customers feel valued. The "thank you” goodie bag" further reinforces a thoughtful and customer-centric approach, fostering a positive and memorable experience. Being a locally owned business, the environment likely reflects a community-oriented ethos, contrasting with larger, more impersonal chains. The location on Hawthorne Ave NE provides convenient access for individuals and businesses within the Salem area seeking specialized cooling system components.

As a specialized "Auto Parts Store" under the "Auto Repair Stations" umbrella, 1-800-Radiator & A/C of Salem focuses on providing parts related to vehicle cooling and air conditioning systems. Their name explicitly indicates their core offerings: **radiators and A/C components**. This would encompass a wide range of parts such as radiators, condensers, compressors, evaporators, hoses, fans, and related accessories for various makes and models of vehicles. While they do not perform installations or repairs directly, their service is the crucial first step for anyone needing to fix a malfunctioning cooling or A/C system. They serve both individual car owners looking for DIY solutions and, significantly, other businesses such as "NW Truck Wholesale Inc.," suggesting they also cater to a wholesale clientele, providing parts for commercial vehicles. Their service extends beyond simply selling parts; they are noted for their willingness to resolve issues, as evidenced by a customer stating, "Had a problem but they fixed it." This indicates a commitment to customer satisfaction even when issues arise, offering support beyond the initial sale. Their staff are described as "very nice and helpful," implying they can assist customers in identifying the correct parts for their specific vehicle needs.

Several key features distinguish 1-800-Radiator & A/C of Salem in the market. The most prominent feature is their unwavering commitment to **personal service and customer care**. In an age of increasing automation and impersonal transactions, their dedication to providing a human touch—from phone interactions to delivery and even a "goodie bag"—sets them apart. This focus on making customers feel appreciated fosters loyalty and positive relationships. Another significant feature is their **problem-solving orientation**. The review mentioning "Had a problem but they fixed it" highlights their willingness to go above and beyond to ensure customer satisfaction, even when challenges arise. This suggests a responsive and proactive approach to customer service. Their staff are consistently described as "very nice and helpful," indicating a team that is not only knowledgeable about their products but also genuinely invested in assisting customers. The fact that they are a **locally owned business** is also a key feature, as it implies a deeper connection to the community and often a greater flexibility in service compared to larger corporate entities. Furthermore, their specialization in radiators and A/C parts means they possess a deep inventory and expertise in these specific areas, making them a go-to source for these critical components. The endorsement from a business like "NW Truck Wholesale Inc." further validates their reliability and quality of service for both individual and commercial clients.

Regarding promotional information, while specific advertised discounts or ongoing sales are not explicitly mentioned in the provided reviews, the customer testimonials themselves serve as powerful and authentic promotional material. The phrases "Highly recommended" and "Definitely give them a five as they will take care of you!" are direct endorsements that carry significant weight, attracting new customers through positive word-of-mouth. The "thank you” goodie bag" is a subtle yet effective form of promotion, leaving a positive lasting impression and encouraging repeat business. As a locally owned business, they may engage in community-based promotions or seasonal offers for cooling system checks or parts, especially as weather changes. Interested local users are encouraged to contact 1-800-Radiator & A/C of Salem directly at (541) 343-1320 or +1 541-343-1320 to inquire about current inventory, part availability, pricing, or any ongoing specials. Their strong emphasis on personal service and their reputation for taking care of their customers inherently act as a continuous and compelling form of promotion, drawing individuals and businesses who value reliability and a positive purchasing experience for their automotive cooling and A/C needs.

In conclusion, 1-800-Radiator & A/C of Salem, located at 3379 Hawthorne Ave NE, Salem, OR, is a highly recommended and specialized auto parts store within the "Auto Repair Stations" category, focusing exclusively on radiators and A/C components. Its environment is marked by exceptional personal service and a customer-first approach, evident from their helpful staff and thoughtful gestures. They offer a comprehensive range of cooling and air conditioning parts, catering to both individual car owners and wholesale clients. Key distinguishing features include their unwavering commitment to personal service, proactive problem resolution, and the friendly and knowledgeable demeanor of their team. While direct promotional offers are not detailed, their outstanding customer reviews and dedication to satisfaction serve as their most effective promotional tools, making them the preferred choice for automotive heating and cooling system parts in the Salem area.

1-800-Radiator & A/C of Salem Photos

1-800-Radiator & A/C of Salem 0

1-800-Radiator & A/C of Salem Location

1-800-Radiator & A/C of Salem Customer Reviews

In the current state of affairs with social distancing and being forced to be impersonal it is SO MUCH appreciated that this locally owned business still provides personal service. Demonstrated from the phone staff, to the delivery, to the “thank you” goodie bag. Truly your business values are evident and appreciated. Highly recommended. NW Truck Wholesale Inc.

Aug 13, 2020 · Evelyn Hecht

Had a problem but they fixed it. Very nice and helpful people. Definitely give them a five as they will take care of you!

Nov 15, 2021 · Dave Rogers

This people are awesome, they delivered my radiators so quick for free, and they so friendly

Dec 30, 2023 · Rescue Diesel Repair

These guys really strike it out of the park with customer service, knowledge, and parts availability.

Sep 11, 2019 · Karob Austin

Great people! Great service at a fantastic price!

Sep 22, 2017 · Kristen Smith